What is the role of a Personal River Cruise Specialist at AmaWaterways, LLC?

The Personal River Cruise Specialist position at AmaWaterways, LLC is a Full-time or part-time position opportunity in the Admin/Clerical/Secretarial field.

Where is this Personal River Cruise Specialist job located?

Calabasas, California, 91302, United States

What type of employment is offered for this Personal River Cruise Specialist role?

Full-time or part-time position

What is the expected salary for this Personal River Cruise Specialist job?

Compensation will be discussed during the hiring process.

How can I apply for the Personal River Cruise Specialist position at AmaWaterways, LLC?

You can apply directly through the application link provided.

Personal River Cruise Specialist at AmaWaterways, LLC

SUMMARY: The Personal River Cruise Specialist is an outbound sales agent who is responsible for generating bookings through outbound calls to leads, past guests, and new inquiries. This role manages the full sales cycle—prospecting, closing, and maintaining client relationships. Agents are expected to build and grow a personal book of business, meet sales targets, and drive repeat business through consistent follow-up and account management.

DUTIES AND RESPONSIBILITIES:

Conduct high-volume outbound calls to past guests, warm leads, and new inquiries.
Manage the full sales cycle from initial contact to closing the booking, following up through the sailing date and maintaining a post-cruise relationship.
Build and maintain long-term relationships with clients to drive repeat business.
Maintain and grow a personal book of business through consistent outreach and follow-up.
Understand product offerings, itineraries, and promotions to effectively match clients with the right cruise.
Log all sales activities, call notes, and client interactions in the CRM system.
Follow up on marketing campaigns, online inquiries, and abandoned bookings.
Meet or exceed monthly sales targets and key performance indicator (KPI) metrics.
Collaborate with customer service and operations teams to ensure seamless guest experiences.
Continuously monitors inbound call queue and updates availability, as necessary.
- Ensure accuracy of all reservations worked on, including guest details, pricing, promotions, and special requests.
- Uses verbal and written communication with proficiency to maintain effective and professional relationships with direct guests.
- Navigate company systems efficiently to create, manage, and update reservations for both outbound sales and inbound inquiries.
Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

High school diploma or general education degree (GED), or one to three years related experience and/or training, or equivalent combination of education and experience.
Computer skills required: Contact Management Systems; Microsoft Office Suite; Internet Software, Electronic Mail Software, Reservation Software, Phone Software
Other skills required:
1. Highly goal-oriented with a strong drive to exceed sales targets and performance metrics.
2. Proven ability to close sales through persuasive, confident communication.
3. Skilled at uncovering client needs and matching them with appropriate products.
4. Strong objection, handling, and negotiation skills.
5. Manages time effectively to balance prospecting, follow-up, and relationship-building.
6. Adapts sales approach based on customer type, buying signals, and lead source.

COMPETENCIES:

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Contributes to profits and revenue; Conserves organizational resources.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Design - Demonstrates attention to detail.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Leadership - Exhibits confidence in self and others; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Provides vision and inspiration to peers.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Occasionally required to stand
Occasionally required to walk
Continually required to sit
Continually required to utilize hand and finger dexterity
Continually required to talk or hear
While performing the duties of this job, the noise level in the work environment is usually moderate
The employee must occasionally lift and/or move up to 10 pounds
Specific vision abilities required by this job include: Close vision

Varying shifts, 7 days/week

Personal River Cruise Specialist at AmaWaterways, LLC – Calabasas, California

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