Sales Manager at Residence Inn Dartmouth, MA – North Dartmouth, Massachusetts

POSITION SUMMARY:

The primary function of the Sales Manager is to assist in the development and implementation of Sales and Marketing strategies, along with the selling of rooms for the purpose of maximizing profits for the hotel.

ESSENTIAL FUNCTIONS:

• Become knowledgeable in the hotel’s Property Management System.

• Ensure that clients’ needs and requests are completed in a timely manner.

• Responsible for completion of yearly marketing plan.

• Log all clients’ requests and confirm their completion.

• Ensure to follow through on all issues and discrepancies as pertaining to Sales.

• Make and confirm reservations following our Signature “Magic Formula”.

• Verify daily rate & availability.

• Attend weekly Revenue Management calls.

• Handle all administrative tasks as directed by the General Manager.

• Contact organizations, travel agencies, associations & commercial companies in order to establish contacts.

• Ensure all agreements made with groups are completed satisfactorily by acting as liaison with other departments as necessary.

• Greet contacts in-house upon arrival and assure meeting rooms are set to contact’s satisfaction.

• Monitor and update group room blocks and ensure that deposit and cut off policies are being adhered to.

• Responsible for social media content, posting and updating.

• Complete weekly sales templates and trace detail reports.

• Respond to RFP’s within 4 business hours.

• Coordinate arrangements for special events.

• Establish and maintain Sales files.

• Assist in completion of monthly newsletter.

• Coordinate the ordering of office supplies and marketing collateral.

• Handle meeting room inquiries and attempt to convert all feasible meetings to bookings at the highest possible rates.

• Prepare function sheets and distribute them accordingly.

• Coordinate arrangements for outside services prior to events.

• Coordinate arrangements internally with other departments as applicable.

• Ensure files are kept up to date and are maintained as per SOP.

• Assist with the departmental budget and overall sales objectives.

• Ensure that all sales related policies and procedures are followed.

• The training and coaching of SOP for Sales Coordinators/Administrators.

• Special projects as assigned.

• Handle regular phone calls, along with “cold calling” prospective clients.

• Send contracts to accepted leads.

• Follow up on all sales meetings.

• Ensure proper corporate and group coding.

• Maintain contracts for all booked groups and events.

• Conduct Site Tours of the property for prospective clients.

• Respond to all Sales Leads within 24 hours.

• Create proposals and then negotiate and send out contracts on accepted leads.

• Maintain relationships with current clients whether through phone calls, e-mails, or physically visiting them.

• Stay abreast of all local activities through various means; newspapers, newsletters etc.

• Attend networking events, expeditions, and trade shows on behalf of the hotel.

• Attend mandatory meetings & hotel functions.

• Report any and all wear and tear of furniture and/or equipment, as well as and safety concerns in your work area, to the General Manager.

• Comply with all company standards and policies, as established in the employee handbook.

• Other duties as requested by management.

EQUIPMENT TO BE USED:

• Office Equipment

• Hotel and Financial computers and software.

TYPICAL PHYSICAL DEMANDS:

• Position requires excellent mobility for periods in excess of 8 hours daily with constant moving schedule – including greeting guests, appointments, off property events, on property events,

• Must be able to talk and hear.

• Lift and carry up to 30 lbs.

TYPICAL MENTAL DEMANDS:

• Must be detail-oriented, customer-focused and able to multi-task.

• Must be able to use sound judgment in decision making which have significant financial and legal implications on the business.

• Must be able to act in a leadership capacity during emergency situations including hotel evacuations and life-threatening instances.

• The ability to: listen, read, write, and speak, both clearly, and effectively ensures that the lines of communication are open between the Associates and guests at the hotel; and is absolutely essential. Customer service is our priority, so it is imperative that all Associates communicate to the best of their ability.

• The ability to perform basic mathematical functions: adding, subtracting, multiplying, and dividing, using whole numbers, common fractions, and decimals.

• The ability to apply the use of common sense & understanding in order to carry out instructions, whether in written, oral or diagram form.

• Must possess conflict resolution skills.

WORKING CONDITIONS:

• Requires local travel.

• Employees are expected to comply with existing safety procedures.

• The ability to work in close proximity with others comfortably, while multitasking in a fast paced environment.

• Hospitality environment requires polite, professional conduct and communication at all times.

• Must be able to work a flexible schedule; days, nights, weekends, and/or holidays as needed.