Assistant Manager at Horizon Management Services – Dubuque, Iowa

Horizon Management Services, Inc. | Top Workplace since 2019 | Woman-Owned Business 2024
Devoted to excellence by cultivating a harmonious work environment, promoting transparency, and celebrating achievements.

For nearly 40 years, Horizon has been managing properties across the Midwest. We take pride in overseeing properties in some of the most vibrant and charming cities in Wisconsin, Illinois, and Iowa. Our dedication to core values such as honesty, respect, integrity, and compassion ensures that residents enjoy well-maintained communities they can proudly call home, while our clients benefit from a partner who prioritizes their needs and bottom line.

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The Assistant Manager supports daily operations at assigned properties and works closely with the Community Manager to deliver a positive resident experience. This role provides administrative, leasing, compliance, and resident support while following company policies and regulatory requirements. The Assistant Manager serves as backup to the Community Manager and works independently in a fast-paced environment.

This is a full-time position supporting the Applewood campus in Dubuque, partnering with the on-site team to ensure smooth operations and high-quality resident service.

Key Responsibilities:

• Assist with leasing activities, including calls, emails, tours, applications, and renewals
• Provide administrative and operational support for move-ins, move-outs, resident concerns, and building needs
• Maintain compliance with Fair Housing and program requirements
• Update advertising and listing sites
• Process deposits, petty cash, check requests, and documentation
• Enter and track service requests, leads, and resident records in OneSite
• Support reporting and resident communications

Qualifications:

• Administrative and customer service experience required
• Property management experience preferred
• Strong communication, organization, and customer service skills
• Working knowledge of Fair Housing and landlord-tenant laws
• Proficient in Microsoft Word and Excel; OneSite experience preferred