Business Continuity and Disaster Recovery (BC/DR) Engineer III at Opti9 Technologies – Omaha, Nebraska

Is this you? Are you an experienced Backup and Disaster Recovery Engineer with a passion for assisting customer support needs? Do you want to be a part of an innovative team in the cloud space? If so, then this is the job for you!

Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions. In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting.  

What sets us apart? A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from a challenge. We believe in balancing results with a positive team spirit—and we’re always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact.  

What would you do? Our BC/DR Engineer will be responsible for maintaining and optimizing large-scale Backup and Disaster Recovery infrastructures, specifically focusing on Veeam Cloud Connect, to service Opti9 Technologies’ Resellers and End Users. This position also plays a critical role in business continuity and disaster recovery (BC/DR) planning, infrastructure planning and maintenance, and assisting with escalated customer support requests. The ideal candidate will be a mentor within the BC/DR team and show themselves to be proactive in handling job duties as well as delegating relevant tasks to other BC/DR Engineers. Additionally, a deep understanding of backup and disaster recovery technologies, cloud infrastructure, hypervisor diversity, hyper-scalers (AWS/Azure/GCP), scripting and industry best practices to ensure operational resilience for our customers will be essential.

What are the details?
Primary Responsibilities:

• Backup and Replication Infrastructure Maintenance:
  • Architect, manage, and maintain large-scale Veeam Cloud Connect infrastructures that include Gateways, Proxies and Scale-Out Backup Repositories.
  • Architect, manage and maintain large-scale Veeam Backup for Microsoft 365 environments.
  • Monitor performance and availability of Veeam environments, addressing any potential bottlenecks or issues.
  • Conduct regular health checks on backup systems, troubleshoot issues, and serve as an escalation point while leveraging vendor support when necessary.
  • Ensure system stability by planning and performing timely software upgrades on both Veeam platforms.
• Best Practices Implementation:
  • Apply industry best practices for patching and maintaining Veeam platforms, ensuring minimal downtime.
  • Creating and following established internal management processes, ensuring all critical security patches are applied promptly without disrupting services.
  • Creating and following established internal best practices for data backup, replication, and recovery, ensuring data integrity and availability in the event of a disaster.
• Disaster Recovery Planning:
  • Design, implement, and maintain disaster recovery solutions to ensure business continuity for both Opti9 Technologies and its customers.
  • Collaborate with customers to implement tailored disaster recovery solutions that meet their RTOs and RPOs.
  • Periodically perform internal and/or customer disaster recovery tests to ensure full compliance and effectiveness of business continuity and disaster recovery plans.
  • Provide technical guidance on disaster recovery strategies using Veeam for replication and failover.
• Customer Support & Escalations:
  • Serve as a technical escalation point for Opti9’s front-line support (NOC) as well as within the BC/DR team for Veeam platforms.
  • Work closely with Opti9’s front-line support team, customers, and vendors directly as needed to troubleshoot and resolve customer backup and disaster recovery issues in a timely and efficient manner.
  • Handle complex troubleshooting issues as needed, serving as an escalation point within the BC/DR team as well as leveraging vendor support as needed to ensure a high level of service.
  • Participate in an On-Call rotation on an as needed basis.
• Customer Implementations:
  • Assist in the onboarding and implementation of new customers, configuring Veeam environments as per customer requirements.
  • Engage with other team members, and customers as needed, to understand unique customer needs and provide expert advice on the best solutions to meet those needs.
  • Provide guidance to both customers and internal teams regarding the use of Veeam for disaster recovery.
• Infrastructure Support
  • Planning and deployment of Veeam Backup and Replication, S3 Storage Buckets, Repositories, Scale Out Backup Repositories (SOBR), Gateways, Proxies and other components in support of Veeam Backup and Recovery, Veeam Backup for Microsoft 365 and Veeam Cloud Connect.
  • Architecture and deployment of large scale Veeam Cloud Connect and Veeam Backup for Microsoft 365 environments.
• Documentation & Reporting:
  • Create and update existing documentation of internal system configurations, procedures, and issues for internal reference and customer reports.
  • Assist with generation of client specific documentation and configurations as required.
  • Generate reports following Opti9’s SOPs on backup performance, incidents, and compliance with recovery objectives.

What do you know?
Required Qualifications:

• Education & Certifications:
  • Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
  • Veeam (e.g., Veeam Certified Engineer – VMCE) and Zerto (e.g., Zerto Certified Professional) preferred but not required.
  • Relevant industry certifications are a plus.
  • Certification training opportunities available.
• Experience:
  • 4+ years of experience in a backup and disaster recovery engineering role.
  • Hands-on experience with Veeam Cloud Connect and Veeam Backup for Microsoft 365, including backup, replication, and failover management preferred.
  • Hands on experience with S3 compatible storage platforms such as Azure Blob, BackBlaze and Wasabi
  • Experience working in cloud-based environments (Azure, AWS, or private clouds) preferred.
• Technical Skills:
  • Proficiency in virtualization technologies such as VMware vSphere, Microsoft Hyper-V, and Virtuozzo.
  • Proficiency of networking fundamentals and experience with disaster recovery networking considerations.
  • Proficiency with Windows and Linux server administration.
  • Proficiency with scripting in PowerShell or other languages preferred
• Soft Skills:
  • Friendly and Approachable, it’s easy for you to connect with both colleagues and clients.
  • Positive attitude, even in challenging situations such as real-world disaster scenarios.
  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication skills, both written and verbal to interact effectively with customers and internal teams.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Detail-oriented with a strong focus on maintaining uptime and meeting service level agreements.
• Desired Qualifications:
  • Zerto​​ administration, encompassing the maintenance and optimization of large Zerto environments, including ZCMs, ZVMs, VRAs, and VPGs ensuring they meet customer disaster recovery objectives
  • Zerto Certified Professional

What do you get from us?

• Unlimited PTO – That’s right! Unlimited PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to work

• Flexible Work Options – Enjoy the flexibility of a hybrid schedule with a mix of remote and in-office collaboration if you're located near one of our offices

• Health, Dental & Vision Coverage – Comprehensive insurance plans to keep you and your family healthy

• HSA & FSA Plans – Use pre-tax dollars for healthcare and dependent care expenses. Plus, we contribute to your HSA every paycheck

• Wellness Reimbursement – An annual benefit to support your physical and mental well-being, covering a wide range of health-related expenses

• 401(k) with Company Match – Invest in your future with our 401(k) plan and company contribution

• Casual, Supportive Culture – We keep things laid-back but focused, with a strong emphasis on teamwork and accountability

• Recognition & Rewards – We celebrate wins and recognize contributions with regular programs that highlight your impact

• Professional Development – Access learning opportunities, training programs and support for certifications to help you grow your career

• Give Back Together – Participate in group volunteer opportunities and community initiatives that align with our values

• Zoo Membership – Unwind outside of work with a 50% reimbursement on your annual zoo membership

• A Place You’ll Want to Be – We’re building a team of great people doing meaningful work—and we have fun doing it

Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.

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