What type of employment is offered for this Analyst, Operations Quality Control, Digital Banking role?

Full-time or part-time position

Analyst, Operations Quality Control, Digital Banking at Forbright Bank

Analyst, Operations Quality Control, Digital Banking

COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.

COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbrights capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.

JOB SUMMARY: The Analyst, Operations Quality Control, Digital Banking supports the Senior Manager in executing the Digital Banking Operations Quality Control program by performing detailed process reviews in accordance with an annual testing schedule. As part of performing the process reviews, the analyst will evaluate the effectiveness of internal controls, ensure adherence to regulatory requirements, and validate alignment with established policies and procedures.

DUTIES AND RESPONSIBILITIES:

Execute Quality Control testing in accordance with the Digital Banking Quality Control annual review schedule

Assess the effectiveness of key processes and controls across Digital Banking Operations, including customer service, fraud operations, customer onboarding, payment processing, reconciliations, and transaction workflows.

Partner with process owners and business leaders to validate observations and formalize management action plans

Prepare and communicate results through various reports to Compliance Management, Business Units, and additional stakeholders

Stay current on industry issues and regulatory developments to evaluate potential impact on quality control testing procedures

Supports the Senior Manager in maintaining and enhancing the quality control framework, which includes, but is not limited to updates to testing methodologies and procedures.

Perform other duties as assigned

QUALIFICATIONS:

High School Diploma or equivalent required; bachelor’s degree or equivalent experience preferred

Minimum of five years of experience in operations, payment services, or call center in the financial services industry

Minimum of two years of quality control, compliance, or operational testing experience, additional experience is strongly preferred

Familiarity with consumer protection and compliance regulations such as: Regulation E (Electronic Fund Transfers Act), UDAAP guidance, Regulation DD

Ability to interpret policies, procedures, and regulatory guidance to apply them to testing scenarios.

Strong interpersonal skills to collaborate effectively with various teams and stakeholders across different levels of the Bank

Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)

Excellent written and verbal communication skills

High attention to detail with strong organizational and time management skills

Strong analytical and critical thinking skills

Self-motivated, self-directed, and results-oriented

Adaptable and able to multitask in a fast-paced environment

Can work independently and within a team; solution-oriented with a collaborative approach

The pay range for this position is above. The specific rate will depend on the successful candidate’s qualifications and prior experience $72,000 (entry level qualifications) to $78,000 (highly experienced). This position has a target start date of April 20th, 2026.

POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:

Remain in a stationary position

Use hands and fingers

Utilize a computer monitor with visual acuity

Operate technology or other office machinery such as printers, scanners, etc.

Communicate clearly verbally and/or in writing with others

ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS/BENEFITS:

Comprehensive health, dental, and vision plans

4 weeks PTO

401k + company match

Metro SmartTrip benefits ($50/mo)

Remote or hybrid work schedules for most positions

Incentives for purchasing solar panels, electric vehicles, biking to work, etc.

Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!

Best Workplaces for Commuters 2023 & 2024 winner

The Washington Post Top Workplaces 2023, 2024, and 2025 winner

American Banker Best Banks to Work For 2023 winner

CORE PRINCIPLES:

Excellence: Excellence is not a goal, but a standard, reflected in the precision of our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed.

People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.

Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders. By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world. Innovation is a continuous investment in new ideas.

Sound Practices: Our foundation rests on prudence, care, integrity, and discipline. We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.

Distinct Value: We focus our energy where we add value. We avoid the commoditized and the ordinary, choosing to compete through insight, specialization, technology and service. By concentrating on areas where expertise matters and relationships endure, we create differentiation that is defensible and lasting.

Clients: We exist to advance our clients success and to help them grow. We listen deeply, think creatively, and deliver solutions that solve problems, drive impact and add value. Every client relationship is built on partnership, performance, and purpose.

Shareholders: We are committed to creating exceptional value for our shareholders. We invest for the long term and view our shareholders as partners not observers - in value creation. We allocate capital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity, maintain strong liquidity and capital, and communicate with clarity and honesty. We measure success both by current performance and by the durability and quality of the long-term value we build.

Communities and the Environment: We believe prosperity and responsibility go hand in hand. We invest in inclusive opportunity and environmental stewardship. Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share.

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.

Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.

By applying, you acknowledge that you have reviewed our CCPA Privacy Notice.

$72,000 - $78,000 a year

Analyst, Operations Quality Control, Digital Banking at Forbright Bank – Remote

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