What is the role of a Support Engineer at Jobgether?

The Support Engineer position at Jobgether is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Support Engineer job located?

United States, Other / Non-US, United States

What type of employment is offered for this Support Engineer role?

Full-time or part-time position

What is the expected salary for this Support Engineer job?

Compensation will be discussed during the hiring process.

How can I apply for the Support Engineer position at Jobgether?

You can apply directly through the application link provided.

Support Engineer at Jobgether

Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in the United States.

As a Support Engineer, you will be a key part of the technical success organization, ensuring customers have a seamless and productive experience with complex software solutions. You will work directly with developers, troubleshooting issues, guiding configurations, and providing actionable insights to improve the product and overall customer experience. This role offers the opportunity to engage with cutting-edge technologies, including containerized environments, code hosts, databases, and AI tools, while collaborating with cross-functional teams. Your work will directly impact the satisfaction, retention, and success of customers using sophisticated software platforms. Flexibility, curiosity, and problem-solving skills are central to thriving in this fast-paced, globally distributed environment.

Accountabilities:

Troubleshoot and resolve technical issues for customers, providing timely and effective solutions.
Educate customers on product usage, best practices, and integrations to maximize value.
Contribute to product improvement by identifying recurring issues and suggesting enhancements.
Maintain and improve documentation, knowledge base articles, and team onboarding materials.
Observe trends in customer issues and recommend automation, tooling, or process improvements.
Collaborate with cross-functional teams to ensure smooth deployment, configuration, and adoption of software.
Support customers across the full journey, ensuring high satisfaction and retention.

Requirements:

2+ years of experience in a technical support or similar customer-facing engineering role.
Proficiency with Unix/Linux, Bash, and containerized environments such as Kubernetes.
Experience with code hosts such as GitHub, GitLab, or BitBucket.
Strong understanding of databases, especially SQL, and ability to troubleshoot database-related issues.
Familiarity with APIs, cloud platforms (AWS, GCP, or Azure), and programming languages (Go or other languages preferred).
Experience collaborating with cross-functional teams to resolve complex technical problems.
Excellent communication skills, able to convey technical concepts to both technical and non-technical audiences.
Curiosity and problem-solving mindset, with compassion for customer needs and a desire to improve product and processes.
Familiarity with AI tools and Large Language Models (LLMs) is a plus.

Benefits:

Competitive base salary: $84,800 USD.
Equity opportunities for long-term alignment with company success.
Flexible work location and hours, with support for remote collaboration.
Access to professional development and technical growth opportunities.
Generous perks including healthcare, wellness programs, and team-building initiatives.
Opportunities to work with a globally distributed team on cutting-edge software technologies.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Support Engineer at Jobgether – United States

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