Sr Analyst, Customer Logistics / Routing Comp at United Sports Brands – Goodyear, Arizona

SUMMARY OF POSITION:

Reporting to the Manager, Inventory Control, Processes, & Systems, the primary responsibilities of this role include overseeing all aspects of customer order logistics, while coordinating inventory flow, delivery execution, and issue resolution within the Warehouse team. This role serves as a critical bridge between customers, sales, operations, warehouses, and transportation partners to ensure orders are accurate, on time, and cost-effective. The position combines analytical work with hands-on problem solving in a fast-moving environment.

ESSENTIAL FUNCTIONS:

Customer Logistics & Routing

• Act as the Subject Matter Expert and “Gatekeeper” for all Customer Routing Guides

• Including document control/storage, Team reviews, and ongoing compliance checks.

• Ownership of Weekly Routing Calendar management for key customers

• Including freight scheduling, issue resolution, and decision making.

• Customer Logistics Portals Maintenance / Management Updates

• E.g., maintain shipping calendars, user access, ticket submission/tracking, etc.

• Assist Routing Team as needed to coordinate shipments with carriers and warehouses

• Act as a back-up / extension of Routing Team (consulted, cover for key absences, etc.).

Order Fulfilment & Supply Chain Coordination

• Serve as the primary point of contact for customer order-related inquiries at the Warehouse.

• Monitor inventory availability to support customer demand (e.g., hot inbounds for orders, etc.).
• Flag potential stock issues and work with planning or operations teams on resolutions.
• Special Order Handling Key Contact / Coordination – Value-Added Services (VAS) requirements (per Customer Routing guides), Rush Orders, New Sets, Shippers, SAMPLE orders, etc.
• Support customer allocation decisions during constrained supply situations.

Analysis & Reporting

• Analyze order fulfillment performance (OTIF, lead times, backorders).
• Track freight costs, accessorial charges, service failures, and Customer chargebacks

• Lead review/dispute activities on chargebacks as needed.

• Prepare reports and dashboards for internal stakeholders, including Key Customer Scorecards.
• Identify process gaps and recommend improvements to order-to-cash workflows.

• Analyze sales, customer, and operational data and provide insights/recommendations on actions to take at each customer to improve quality, service, and cost.

Cross-Functional Collaboration

• Work closely with Sales, Customer Service, Supply Chain, Finance, and Operations
• Support billing accuracy by ensuring orders and shipments are properly documented

• Assist with customer audits, claims, and returns
• Assist Sales and Customer Service Teams with preparation / key content for Customer Review meetings

POSITION SPECIFICS:

• This is a full-time position
• Typical work hours and days are Monday – Friday, 8:00 a.m. to 5:00 p.m.
• No travel is expected for this position
• This position is an onsite, in-office position in our Goodyear, AZ Distribution Center.

PAY TRANSPARENCY

• The Company is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.
• The salary range for this role in Goodyear, Arizona is $75,000 - $90,000.
• In addition, you may be eligible for additional compensation, such as a bonus. Employees may also be eligible for a wide range of other benefits, including health & wellness benefits, retirement, time off, employee discounts, and others.

SUPERVISORY RESPONSIBILITIES:

• This position does not have any leadership requirements and/or responsibilities.
• May provide work-direction/guidance to Routing and/or Operating Teams specific to Customer Performance Standards and expectations (e.g., Routing and Compliance Guides, etc.)

MINIMUM EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Supply Chain, Business, Logistics, Operations, or related field
• 5-7 years of experience in order management, logistics, or supply chain operations
• Prior experience directly supporting “Big Box” Retail key customers, with strong working knowledge of routing guides, compliance standards, EDI/order management, and freight coordination.
• Strong analytical and problem-solving skills
• Proficiency in Excel and ERP systems (SAP, Oracle, NetSuite, or similar)
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a deadline-driven environment
• Problem Solving, Logic, and Business Analysis
• Critical thinking and decision making
• Integrity, Ethics
• Respect for others
• Communication
• Quality and Timeliness of Work
• Teamwork/Collaboration
• Results Oriented
• Initiative and Motivation
• Adaptability and Flexibility
• Good Judgment
• Continuous Improvement
• Technical/Functional Competence
• Effectively work/influence cross functionally
• Strong negotiation/influence skills with retail customers

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Candidate must be able to successfully perform the essential functions of this job with ability to: be in a stationary position 50% of the time; occasionally move about inside the office to access fine cabinets, office machinery (such as a calculator, copy machine, printer, etc.); constantly operate a computer; occasionally ascend/descend stairs; constantly position self to maintain files in file cabinets; the ability to communicate information and ideas so others will understand; must be able to exchange accurate information in these situations; the ability to observe details at close range (within a few feed of the observer); and frequently move boxes weighing up to 10 pounds across office for various needs. Ability to work in outdoor weather conditions if projects/opportunities arise. The noise level in the work environment is usually moderate.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Reasonable accommodations may be offered to enable individuals with disabilities to perform the essential functions. The requirements listed are representative of the knowledge, skill, and/or ability required.

United Sports Brands is an Affirmative Action and Equal Employment Opportunity (EEO) employer.