LMLC-Regional Community Manager at LMLC OPERATIONS LLC – Big Sky, Montana

Regional Community Manager

Position Summary:

The Regional Community Manager provides strategic oversight and operational leadership for a portfolio of community associations within an assigned region. This role supports and develops Community Managers while ensuring associations operate in compliance with governing documents, financial plans, and organizational standards.

The Regional Community Manager serves as the primary escalation point for complex homeowner, board, or operational matters and works closely with Boards of Directors, internal departments, and external partners to ensure successful community operations.

Primary Focus:
Oversight of portfolio performance, leadership and support of Community Managers, and alignment of community operations with Lone Mountain Management standards.

Key Responsibilities:

Leadership & Team Management

• Direct overall HOA/POA management operations within the designated regional portfolio.
• Provide leadership, mentorship, and guidance to Community Managers and support staff.
• Foster a collaborative, professional, and constructive team environment that reflects Lone Mountain Management values.
• Provide routine training, coaching, and professional development opportunities for team members.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Manage staffing schedules and workload distribution for teams within the assigned portfolio.
• Assist with onboarding and training of new employees within the region.

Portfolio Oversight

• Monitor the operational and financial performance of all associations within the assigned region.
• Ensure compliance with governing documents, policies, and applicable regulations.
• Support Community Managers in implementing board directives, strategic initiatives, and operational improvements.
• Serve as the primary escalation point for complex homeowner concerns, board issues, or operational challenges.
• Maintain strong relationships with Boards of Directors to ensure transparency, communication, and trust.

Financial & Operational Management

• Work collaboratively with Community Managers, the Finance team, and association Boards to develop and manage annual budgets.
• Monitor financial performance, reserve planning, and major project expenditures within the regional portfolio.
• Ensure operational standards, policies, and procedures are consistently followed across all communities.
• Identify opportunities for efficiencies, process improvements, and enhanced service delivery.

Project & Vendor Oversight

• Provide oversight and guidance for subcontractor projects occurring within assigned communities.
• Review and approve project scopes, cost estimates, timelines, and quality of work where applicable.
• Ensure projects meet association expectations and maintain financial accountability.
• Coordinate with Community Managers on significant capital or operational projects.

Safety & Professional Standards

• Promote and maintain a culture focused on safety, professionalism, and accountability.
• Ensure all team members understand and follow safety and security procedures.
• Support prompt reporting and response to accidents, incidents, or emergencies.
• Ensure all interactions with members, homeowners, vendors, and guests reflect the professionalism and service standards of Lone Mountain Management.

Member & Guest Experience

• Promote exceptional service standards across all associations within the region.
• Ensure team members maintain strong communication with homeowners, members, and guests.
• Encourage proactive problem-solving and service recovery to maintain high satisfaction.

Position Requirements:

• 3–5 years of HOA/community management experience or equivalent experience in property or operations management.
• Prior team leadership or supervisory experience preferred.
• Strong understanding of HOA governance, budgets, and association operations.
• Exceptional organizational and attention-to-detail skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple communities, priorities, and team members simultaneously.
• Proficiency with office systems, records management, and association management software.

Benefits Offered:

• Medical, dental, vision insurance offered
• Flexible Spending Account
• Health Savings Account with Employer Contribution
• Employee Life Insurance – paid by Employer
• Voluntary Life & AD&D Insurance options
• Long Term Disability – paid by Employer
• Short Term Disability – paid by Employer
• 401K Retirement Plan with Employer Match
• Identity Theft Insurance
• Critical Illness Insurance
• Accident Insurance
• Pet Insurance
• Parental Leave
  
• Employee Assistance Program
• Paid Time Off
• Free Ski Pass - subject to availability at time of hire

LMLC Operations, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.