Patient Service Navigator at Froedtert South, Inc. – Pleasant Prairie, Wisconsin

Patient Service Navigator Responsibilities:

The Patient Service Navigator works in conjunction with the providers and clinic staff to take care of the clinic and patients' referral and administrative needs.

• Manage/schedules referral appointments for patients at the time of visit for specialists, therapy and diagnostic testing.
• Provides f/u to patients for referral appointments.
• Answer multiple phone lines.
• Process phone calls, mail, emails and fax requests from patients, providers, other departments/clinics, external organizations.
• Conduct appropriate follow-up with patients via phone or mail.
• Communicate applicable messages to clinic staff.
• Register and schedule patients for appointments maximizing the provider's schedule.
• Verify insurance coverage and obtain appropriate insurance referrals and authorizations.
• Check in/outpatients.
• Entering and updating patient data into system programs accurately.
• Collecting, processing, and recording payments.
• Providing accurate and complete information to the billing office.

Patient Service Navigator Requirements:

• High School or Equivalent (GED)
• 1 year
• Possess a pleasant and professional attitude and appearance.
• Demonstrate exceptional customer service behavior.
• Display excellent face-to-face, telephone, and written communication skills.
• Have comprehensive keyboard skills and computer knowledge.
• Demonstrate proficiency in multi-tasking, time management, organization, attention to detail, quality, independent problem solving, and critical thinking.
• Flexible with work schedule, reliable, and a team player.

Salary Range: $17.00 to $26.00/hr (based on experience)

• Night and evening shift differential
• Lead differential

Benefits:

• Medical, dental and vision benefits available
• 403(b) company match available
• Tuition reimbursement
• Employee discount program
• Competitive PTO