Applications Analyst I at HANDGARDS LLC – El Paso, Texas

Job Title:

Applications Analyst I

Position Summary:

This position is responsible for providing support for staff and act as a liaison to Computer Support Services.

ORGANIZATIONAL STATUS:
This position reports to the Systems Administrator Lead and includes working with all development staff and Users to resolve business application issues on a daily basis.

Management reserves the right to change or modify the functions of this job as required to meet the needs of the organization.

Essential Duties and Responsibilities:

• Perform the following duties through personal abilities or assistance of supporting departments
• Other duties may be assigned
• Provide information and support to on-perm and remote users who have queries, concerns, or problems with company systems in software and hardware via Track-it software
• Monitor configurations, utilities, software default settings, etc. for the local workstation as an example with Microsoft In tune
• Document internal procedures
• Assist with on-boarding/off-boarding of users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive and any additional specialized equipment for on-perm or work from home
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses of individual laptops or PCs
• Report issues to the Systems Administrator Lead for escalation
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required via Intone
• Assigns and maintains user access to network and software
• Writes reports collecting information from various department databases and resources
• Trains users on software and/or hardware with support from the Systems Administrator Lead
• Acts as a liaison between the IT department and internal and external customers
• Develops worksheets and other items for use by users
• Works alone on routine or regular work assignments and checks with supervisor on non-routine assignments.
• Perform Preventive Maintenance on all PC’s, Laptops and Peripherals using software tools such as Intone and workbench tools
• Clean and inventory aged equipment for disposition
• Keep current with new hardware technology
• Perform software deployment that may include Microsoft, Adobe, and IBM products and other business applications
• Ensure all user computers have necessary Cyber Security software protection
• Apply KnowBe4 cyber security training
• Utilize and maintain the help desk tracking software
• Maintain and support plant floor computers

Education and/or Experience

• Associate degree in computer science.
• Three (3) years of experience with end-user support, report writing, and verbal communications.

Language Skills

Ability to read, analyzes, and interpret complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive speeches and presentations to employees, members of management, outside investors and to the Board of Directors.

Working Knowledge

• Microsoft Windows OS
• Microsoft Office m365 Business Premium
• Business Applications
• Cloud Integration
• Intermediate Knowledge of basic computer technology and hardware
• Ability to manage multiple tasks or projects
• Customer service oriented. Able to work with external vendors and support

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to climb, kneel, crouch and crawl. The employee may lift and/ or move 10 – 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly working in an office environment. The noise level in the work environment is usually quiet but may be loud on occasion.

Specific Equipment and Materials Used:

The following equipment and materials are utilized for this job. Computer and peripheral equipment and office equipment. The use of appropriate Personal Protective Equipment, such as Earplugs, safety glasses, and hairnet may be required when entering specific work areas. Us of a company cell phone: personal or company issued.