Customer Service Representative at Sleep Management, LLC dba Viemed – Opelika, Alabama

Job Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Learns and maintains knowledge of current patient database and billing system

• Has proper phone etiquette and represents HomeMed in a professional manner
• Obtains patient demographic and health insurance information; collects co-pay if appropriate
• Enters patient information into the computer system.
• Verifies & records insurance benefits
• Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
• Able to read through and understand medical documentation effectively
• Interacts professionally with physicians, patients/family and Co-Workers.
• Schedules set ups, as called into VieMed, by physicians or physician’s office staff, per policy and procedure.
• Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.
• Communicates appropriately and clearly to Manager, and other superiors.
• Establishes and maintains effective communication and good working relationship with co-workers for the patient’s benefit.
• Utilizes initiative; strives to maintain steady level of productivity; and is self-motivated.
• Makes decisions reflecting knowledge of facts and good judgment, within the coordinator’s scope of practice.
• Manages and operates computer equipment safely and correctly.
• Completes other duties, as assigned.

Minimum Qualification:

• High School Diploma preferred
• 1-3 years of administrative experience in an office setting preferred.
• Excellent communication skills, both written and verbal to interact knowledgeably with employees and managers.

Physical Demand:

• Sitting at desk
• Operation of office equipment and computer

Competencies:

• Problem Solving/Analysis
• Time management
• Communication Proficiency
• Teamwork Orientation

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.