Operation Manager (Japanese Speaker) onsite work at North Dallas at TruBlue Home Service Ally – flower mound, Texas

Bilingual Operations Manager (Japanese/English) – North Dallas
TruBlue of Flower Mound is seeking a highly organized, bilingual Operations Manager to coordinate daily operations, support field technicians, manage Japanese corporate clients, and oversee scheduling, billing, and reporting functions. This role plays a key part in driving operational efficiency and delivering high-quality home services across the North Dallas area.
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1. Position SummaryThe Operations Manager is responsible for coordinating day-to-day business activities, managing customer requests, supporting the field technician team, overseeing administrative processes, and ensuring smooth operational execution for TruBlue of Flower Mound.
This role requires strong communication skills in both English and Japanese to support Japanese corporate clients, prepare documentation, and maintain accurate reporting.
The Operations Manager plays a key role in workload allocation, customer communication, and office administration, ensuring high-quality service delivery and operational efficiency.
2. Key ResponsibilitiesA. Customer Intake & Estimate Preparation

• Communicate with customers to understand service requests and project requirements.
  
• Prepare estimates using Housecall Pro, selecting appropriate service menu items based on customer needs.
  
• Create custom estimates for non-standard requests when required.
  
• Provide clear explanations of pricing, schedule expectations, and service scope.
  

B. Order Processing & Job Scheduling

• Process customer approvals and service orders through Housecall Pro.
  
• Assign appropriate technicians based on skillset, availability, and job type.
  
• Optimize weekly job schedules for efficiency and customer satisfaction.
  
• Maintain communication with customers regarding appointment windows and technician assignments.
  

C. Billing & Payments

• Issue invoices to customers through Housecall Pro.
  
• Track payments, verify deposits, and follow up on outstanding balances.
  
• Register vendor payments and internal expense transactions using Mercury.
  
• Maintain accurate financial records for monthly reporting.
  

D. Technician Team Administrative Support

• Review technician timecards and attendance using Housecall Pro.
  
• Support payroll preparation by communicating time discrepancies, corrections, or schedule adjustments.
  
• Maintain records of job completion notes, quality photos, and customer feedback.
  

E. Recruitment & Onboarding

• Prepare and publish job postings on CareerPlug or other job platforms.
  
• Conduct initial screening interviews for handyman and administrative positions.
  
• Coordinate hiring workflows, including offer letter creation (Word/Excel).
  
• Run background checks through ADP and complete onboarding documentation.
  
• Maintain onboarding packets and ensure new employees complete required forms.
  

F. Franchise & Corporate Reporting

• Prepare operational and KPI reports for the franchisor, including monthly performance summaries, technician utilization, and financial metrics.
  
• Participate in regular meetings with the franchise headquarters (Email / Zoom).
  
• Ensure compliance with franchise standards and operational processes.
  

G. Administrative & Office Support

• Maintain organized documentation including contracts, estimates, invoices, payroll records, and vendor information.
  
• Support compliance activities, vendor onboarding, purchasing documentation, and internal workflow improvements.
  
• Assist the President/CEO with operational planning, customer escalations, and business development support.
  

3. Required Qualifications

• Business-level proficiency in Japanese (verbal and written).
  
• Strong English communication skills.
  
• 2–4 years of experience in operations, scheduling, customer service, office administration, or similar roles.
  
• Ability to multitask and manage a high volume of jobs, messages, and customer requests.
  
• Experience with software tools such as CRM, scheduling, invoicing, or payroll systems.
  
• Strong organizational skills and attention to detail.
  
• Proficiency in Microsoft Word, Excel, and cloud-based systems.
  

4. Preferred Qualifications

• Experience with Housecall Pro, CareerPlug, or ADP.
  
• Experience working in home services, construction, property management, or franchise businesses.
  
• Experience working with Japanese corporations or clients.
  
• Ability to improve workflows and propose operational enhancements.
  

5. Supervisory Responsibility

• While this role does not directly supervise technicians, the Operations Manager coordinates their job assignments, manages job flow, and oversees administrative compliance.
  

6. Work Environment

• Office-based with hybrid communication (phone, email, Zoom).
  
• Coordination with field technicians working in customer homes.
  
• Requires high-speed communication and timely responses to operational needs.