Junior CRM System Developer at Sable International – Cape Town, Western Cape

About Sable International

Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency and nationality needs of our clients. We pride ourselves on providing solutions that suit our clients’ unique individual circumstances; our employees are key in achieving this goal.

The staff in our Cape Town, Durban, London, Melbourne, and Portugal offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.

Job Overview:

Are you energetic, ambitious, and looking to develop your career? Our IT department is looking to add a Junior CRM System Developer to their team. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.

We are seeking a proactive and customer-focused Junior CRM Support Specialist to oversee the daily support and continuous improvement of our CRM system. The ideal candidate is organised, solutions-driven, communicates effectively, and is comfortable providing user support in a fast-paced environment. Proven experience supporting and customising a CRM system is essential.

• Have proven experience (+/- three years) in the day-to-day support of a CRM system (preferably Dynamics 365 on-premises or cloud).
• Have customised a CRM system using the in-built customisation tools.
• Have worked with HTML and CSS, C# code and the .Net framework to create server-side extensions.
• Demonstrate hands-on experience writing client-side code with JavaScript.
• Have experience writing SQL queries to extract information from a SQL database.
• Have created reports using SSRS or another reporting tool.
• Have experience configuring automated jobs using in-built and external tools available to a CRM package (workflows, third party solutions, etc).
• Possess exceptional troubleshooting and problem-solving skills.
• Are proactive in learning how a particular business operates.
• Communicate clearly and effectively (both written and verbal).

Additional requirements:

• Hold a Microsoft certification.
• Possess a business qualification in performance management, accounting, processes, or statistics.
• Hold a valid driver’s license and have access to reliable transport.
• Availability for occasional after-hours support and infrequent overnight assignments.

Personal attributes:

• Exceptional customer service and communication skills.
• Strong problem-solving and analytical abilities.
• Self-motivated, proactive learner with the ability to manage changing priorities.
• Ability to work both independently and collaboratively within a team.
• Excellent documentation and organisational skills.
• Well organised, punctual and reliable.

Your role and responsibilities:

Among other tasks, your main responsibilities will include:

• Analysing, solving, and correcting system issues.
• Creating user guides, diagrams and documentation with regards to the system.
• Extending the system using in-built customisation tools or custom components.
• Consulting with staff to evaluate interface, develop specifications and performance requirements, and resolving of any bugs.
• Understanding and addressing issues related to usage and adoption.
• Refining and automating regular processes.
• Performing scheduled troubleshooting.
• Providing ad hoc support and training to the business units or end users.
• Cultivating a good working relationship with varied business units and developing an understanding of their unique processes.