Front Desk PM Supervisor at RB Hospitality – Neenah, Wisconsin

Are you a natural leader who thrives in the evenings and loves creating exceptional guest experiences?

We’re looking for a Front Desk PM Supervisor to lead our 3 PM – 11 PM shift and to ensure exceptional guest experience and a supportive, growth-oriented environment for our front desk team.

About Us:

Locally owned and operated, the Best Western Premier Bridgewood Resort Hotel & Conference Center is a premier hospitality destination in the Fox Cities. Known for exceptional service, quality dining, and outstanding guest satisfaction, we take pride in maintaining high standards while fostering a professional, team-focused culture rooted in community values.

Team Member Perks / Benefits:
We believe in taking care of our team just as they take care of our guests.
As part of our team, enjoy:

• Team Member Swim Days: Enjoy the hotel's pools and hot tubs with family and friends during designated team swim times.
• Daily Use of Hotel Fitness Center: Stay active with free daily access to our fitness center.
• Discounted Hotel Stays: Exclusive rate at Best Western properties worldwide, plus Friends & Family at many locations.
• Discounted Meals at Batley’s Grill & Bar: Enjoy discounted food items for you and up to three guests.
• Holiday Pay: Earn time-and-a-half for company-recognized holidays worked.
• Aflac Supplemental Insurance: Available to both full-time and part-time team members.
• Paid Time Off: Available after one year of employment for team members averaging 20 + hours per week.
• 401K Retirement Account: Begin contributing with your first paycheck; potential company match after one year.
• Health Insurance Plans: Medical, dental, and vision plans offered for full-time team members.

Position Overview:

As the Front Desk PM Supervisor, you will oversee evening front desk operations while ensuring an outstanding guest experience from arrival through departure. You will mentor and support front desk agents, collaborate with other departments to resolve guest concerns efficiently, and assist the Front Desk Manager in maintaining high service standards and operational excellence.

Key Responsibilities:
(This is a general guideline; additional duties may be assigned).

• Supervise daily front desk operations, including check-ins, check-outs, and guest service inquiries.
• Train, coach, and support front desk agents in policies, procedures, and service standards.
• Coordinate with housekeeping, maintenance, and food & beverage teams to address guest needs promptly.
• Promote a culture centered on guest satisfaction and team accountability.
• Assist in supporting revenue goals through effective scheduling, budgeting awareness, and yield management support.

Qualifications:

• High school diploma or equivalent required; additional education is a plus.
• Two or more years of supervisory experience in hospitality preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to work evenings, weekends, and holidays as needed.

Physical Requirements:

• Prolonged standing: Most of the workday will be spent standing at the front desk.
• Light lifting: Occasionally lifting and carrying items like keys, paperwork, or small luggage.
• Hand dexterity: Frequent use of hands to operate computers, handle cash, and write information.
• Mobility: Ability to move around the front desk area to assist guests.
• Visual acuity: Clear vision for reading information on computer screens and guest documents.

If you are a positive leader who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional service, we would love to hear from you.

Apply today and join our team!