Dining Room Host/Hostess at Briar Club – The Galleria Area, Texas

Position

Dining Room Host/Hostess

Reports to

Food and Beverage Supervisor

Job Summary

The Dining Room Host is the first and last point of contact for members and guests, responsible for delivering a warm, polished, and professional welcome in a fine dining environment. This role ensures seamless guest flow, manages reservations with precision, and upholds the restaurant’s high standards of hospitality and presentation.

Essential Responsibilities

• CREATES WOW by anticipating needs and wants, being prepared, being continuously enthusiastic, executing flawlessly and doing it now
• Greets the members by name
• Updates the menus for the current shift
• Maintains host stand and front of the house display areas to project a clean and attractive image
• Schedules dining reservations and notifies manager and servers of any special requests
• Assigns table sections to servers
• Coordinates the activities of dining room personnel to ensure prompt and courteous service to members
• Greets members by name, escorts them to the table and provides menus
• Takes, relays and serves To-Go orders
• Reports any concerns or complaints to the Dining Room Manager.
• Maintains overall restaurant readiness, cleanliness and sanitation
• Total receipts at the end of the shift, verifies and records sales information and turns in the day’s receipts
• Perform other duties as assigned

Working Conditions

• Restaurant Setting
• Occasional exposed to hot and humid conditions

Interaction

• Frequent interaction with members and guests

Schedule

• Tuesday to Sunday, lunch and dinner (split shift) depending on business.
• Full time - 40 hours weekly
• Must be able to work weekends and holidays

Pay

$14 hourly

BENEFITS AND INCENTIVES OFFERED - (waiting period applies)

• Medical, Dental and Vision Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HAS)
• Voluntary Pet Insurance
• Employee Assistance Program (EAP)
• BenefitHub Perk Program
• Paid Maternity Leave
• 401-K Retirement Plan
• Free Life Insurance
• Voluntary Short-Term Disability
• Voluntary Life Insurance
• Paid Vacation
• Paid Sick Days (5)
• Paid Holidays (12/25 & 1/1)
• Paid Bereavement Days (3)
• Paid Jury Duty
• Leadership Awards (mid-level managers & supervisors)
• Daily Complimentary Meals
• Employee Referral Program ($200)
• Scholarship Program
• Holiday/Christmas Bonus
• Employee of the Month
• Summer and Holiday Parties
• Recognition Awards
• Tenure Awards
• Birthday Meals
• Gift Card Program (Birthday & Anniversary)

Requirements

• TABC and Food Safety Certification
• Excellent interpersonal and customer service skills.
• Must possess honesty and integrity
• Must be courteous and tactful at all times
• Must treat others with kindness and respect
• Ability to appear for work on time and follow schedule
• Ability to interact well with co workers, members and guests
• Ability to understand and follow posted rules and procedures
• Ability to follow directions from a supervisor
• Ability to effectively communicate to members, guests and staff
• Ability to work weekends and holidays

Education and Experience

• Upscale Restaurant Host experience preferred

Physical Functions

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, balance stoop, kneel, crouch, crawl and/or sit up to eight hours per day.
• Use hands to finger, handle, or feel objects, tools and/or controls.
• Reach with hands and arms.
• Hearing and talking sufficient enough to communicate with members, guests, and staff.
• Specific vision abilities include close vision, vision sufficient enough to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to lift and carry up to 40 lbs.
• Independent mobility throughout clubhouse.
• Prolonged periods of standing and walking