Customer Care Representative (Admin + Dispatcher Hybrid) at First Service Air Conditioning Contractors Inc – Midland, Texas
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About This Position
Service Operations Coordinator Powering HVAC Logistics and Administrative Excellence
Job Overview:
Company: First Service Air Conditioning Contractors Inc.
Salary/Pay Rate: $20 $25 per hour.
Location: Midland, TX.
Job/Employment Type: Full Time.
Schedule: Monday Friday (Busy Season Availability Required).
Project Scope: Residential, Commercial, Industrial, and Federal HVAC.
Mandatory Licenses & Certifications: None Required.
The Opportunity: You will serve as the operational heartbeat of our service department, bridging the gap between high-level HVAC technical solutions and elite customer care. This role offers the autonomy to master complex dispatch logistics while ensuring our financial documentation reflects the premium quality of our field work.
How You Will Make an Impact:
Coordinate high-volume dispatching schedules during peak HVAC seasons to ensure zero downtime for our field technicians.
Execute precise audits of service invoices to ensure every technical detail is captured and accurately billed to the client.
Manage inbound communications with a focus on resolving client inquiries and maintaining professional service standards.
Strengthen company cash flow by consistently following up on outstanding invoices and facilitating prompt collections.
Formulate professional quotes within the internal system to support management in securing new project contracts.
Organize administrative workflows to maintain a seamless transition between service calls and final billing cycles.
Required Qualifications & Experience:
Proven history of professional stability with a track record of low turnover.
Demonstrated ability to multitask effectively in a high-pressure, fast-paced mechanical service environment.
Expert-level proficiency in Microsoft Outlook, Excel, and Word for complex data management.
Strong verbal and written communication skills tailored for professional client interactions.
Preferred Qualifications & Experience:
Prior experience in HVAC dispatching or mechanical service coordination.
Advanced background in administrative accounting or service-related invoicing.
Compensation & Benefits:
Comprehensive Medical, Dental, and Vision Insurance.
Health Savings Account (HSA) and Life/Disability options.
Paid Time Off including Holidays, Vacation, and Sick Days.
Reliable Weekly Pay Cycle.
Uniforms provided for professional branding.
Access to ongoing professional development and career advancement opportunities.
Team events and annual company outings.
About Us: First Service Air Conditioning Contractors Inc. is a trusted leader in HVAC and mechanical solutions, built on a foundation of honesty, safety, and innovation. We treat our employees like family and invest heavily in the professional growth of our people.
Learn more at: https://www.firstserviceair.co...
First Service Air Conditioning Contractors Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.