Service Advisor at Kelowna Truck & RV – West Kelowna, British Columbia

At Kelowna Truck & RV, we take pride in delivering a straightforward, professional, and customer-first experience in every department. Our Service team plays a critical role in that experience—ensuring customers feel informed, supported, and confident in the care of their vehicle.

We are looking for a driven and organized Service Advisor who thrives in a fast-paced environment and understands the importance of clear communication, strong process, and accountability. Whether working with truck owners who rely on their vehicles for work or RV customers preparing for their next trip, this role is key to building trust and long-term relationships.

The Service Advisor is the primary point of contact between Kelowna Truck & RV and our service customers. This role is responsible for coordinating service appointments, accurately documenting concerns, managing repair orders, and ensuring a seamless and professional customer experience from start to finish.

The ideal candidate is detail-oriented, customer-focused, and able to balance multiple priorities while maintaining a high level of organization and professionalism.

• Greet customers promptly and professionally, creating a positive and welcoming experience
• Accurately document customer concerns and vehicle issues
• Clearly explain service recommendations, required repairs, costs, and timelines
• Provide regular updates on vehicle status and communicate any changes promptly

• Prepare and manage accurate repair orders for technicians
• Coordinate workflow between technicians, parts department, and management
• Ensure efficient scheduling and timely completion of work
• Review completed repairs with customers, ensuring clarity and satisfaction

• Promote maintenance services, recommended repairs, and dealership programs where appropriate
• Support revenue growth while maintaining a transparent, customer-first approach

• Address customer questions, concerns, and complaints in a professional and solution-focused manner
• Escalate issues when necessary and ensure timely resolution

• Maintain accurate and organized records
• Ensure compliance with dealership processes, manufacturer standards, and documentation requirements

• Work closely with Service, Parts, and Sales teams to ensure a seamless experience
• Contribute to a positive, accountable, and high-performing team environment

• Perform additional responsibilities as required to support dealership operations

• Strong communication and interpersonal skills with a customer-first approach
• Excellent organizational and time-management skills
• Ability to manage multiple priorities in a fast-paced environment
• Professional, reliable, and detail-oriented
• Valid driver’s licence with a clean driving record

• Previous experience as a Service Advisor or in an automotive customer service role
• Basic understanding of vehicle systems, maintenance, and repair processes
• Experience with dealership management systems (DMS), scheduling tools, and Microsoft Office

At Kelowna Truck & RV, the Service Advisor role is critical to both our customer experience and the success of our service department. We’re looking for someone who takes ownership, communicates clearly, and is committed to doing things the right way every time.

If you’re ready to be part of a team that values professionalism, accountability, and a strong customer experience, we want to hear from you.

Apply today and take the next step in your career with Kelowna Truck & RV.