Regional Manager, Customer Success at Jobgether – Brazil, Indiana

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Regional Manager, Customer Success in Brazil.

In this role, you will lead a high-performing Customer Success team across LATAM, ensuring enterprise customers achieve measurable business outcomes and maximize the value of their software investments. You will partner closely with Sales leadership and cross-functional teams, aligning customer success initiatives with regional growth strategies and revenue goals. Your focus will be on driving adoption, mitigating risk, and enhancing the overall customer experience through data-driven insights and proactive engagement. This role requires strategic thinking, operational excellence, and a people-first mindset, balancing the needs of the business with the success and satisfaction of your customers. You will coach and develop talent, foster collaboration, and influence stakeholders across multiple geographies. The environment is fast-paced, dynamic, and mission-driven, offering the opportunity to make a direct impact on customer outcomes and team performance.

• Lead and develop a team of Customer Success Managers supporting enterprise accounts across LATAM
• Define and execute regional customer success strategies in partnership with Sales leadership
• Establish objectives, success metrics, and performance plans to drive consistent team outcomes
• Align team goals with the customer journey, ensuring adoption, value realization, and risk mitigation
• Optimize and scale the customer experience across multiple accounts and geographies
• Collaborate cross-functionally to resolve challenges and remove blockers for customers
• Conduct monthly business reviews, providing insights into performance, risks, and opportunities
• Recruit, mentor, and coach talent, fostering a culture of accountability, growth, and high performance
• Drive executive engagement and build strong relationships with key stakeholders

Requirements:

• 12+ years of experience in customer-facing roles in SaaS or enterprise technology environments
• Proven track record leading and scaling high-performing Customer Success teams
• Strong people leadership skills with experience coaching and developing talent at multiple levels
• Ability to partner effectively with Sales leadership and manage regional strategy
• Experience with large enterprise customers in SaaS/PaaS environments
• Data-driven decision-making, business acumen, and forecasting experience
• Excellent written and verbal communication, with executive presence
• Ability to influence cross-functional teams and align stakeholders
• Experience in customer adoption, digital transformation, and change management initiatives
• Comfortable working across geographies and cultures; fluency in Portuguese and English required (Spanish a plus)
• Highly organized, adaptable, and collaborative with a sense of humor

Benefits:

• Competitive salary and performance-based incentives
• Flexible remote work environment supporting work-life balance
• Professional development opportunities, including structured growth programs and mentorship
• Exposure to a global team and high-impact projects
• Inclusive culture that values diversity and continuous learning
• Opportunity to directly influence customer success and enterprise growth across LATA