Cloud Service Support Administrator/Analyst at AERMOR LLC – Suffolk, Virginia

Position Type: Full-Time
Clearance Type: Secret
Location: Suffolk, VA

AERMOR LLC is hiring a Cloud Service Support Administrator/Analyst. This role requires the employee to perform tasks associated with the administration of Microsoft 365 Software as a Service (SaaS) offerings, to include AZURE Virtual Desktop, Intune, Exchange Online, OneDrive, Teams, and SharePoint. Additionally, they will perform administrative functions associated with Azure Information Protection/data labeling and control.
Responsibilities Include:

• Performing administrative tasks associated with the management of Microsoft 365 SaaS offerings.
• Managing Azure identities and governance.
• Implementing and managing storage.
• Deploying and managing Azure compute resources.
• Configuring and managing virtual networking.
• Monitoring and backing up Azure resources.
• Configuring and managing virtual networking.
• Overseeing the hierarchal management of SharePoint sites hosted in Flank Speed.
• Managing tenant-wide configuration settings for Microsoft SaaS offerings.
• Providing support for Teams Live Events as requested.
• Monitoring Microsoft 365 Admin Center for service-related incidents, outages, and feature releases.
• Managing Azure Information Protection data labels and controls.
• Participating in various ITSM roles and activities (as required), including but not limited to change management, incident management, and problem management.
• Monitoring, analyzing and responding to alerts from M365 SaaS cloud operational and security tools and services.
• Performing M365 SaaS cloud service operations, analyzing operational performance and trends, and supporting applications and systems on premise, and in cloud, inclusive of network, server, and endpoints.
• Deploying and managing virtual machines in Azure to support a large user base.
• Providing technical support to the Enterprise Flank Speed Tier 2 service desk for troubleshooting issues as required.
• Managing Windows image to include group policy and end user software.
• Overseeing the hierarchal management of SharePoint sites hosted in Flank Speed.
• Managing tenant-wide configuration settings for Microsoft SaaS offerings.

Required Skills and Experience:

• COMPTIA Security +
• Azure Fundamentals Certification (AZ-900)
• Microsoft 365 Fundamentals Certification (MS-900)
• 3+ years IT experience Azure Cloud Administrator in an enterprise level cloud computing environment.
• Working knowledge of the Information Technology Infrastructure Library (ITIL) Framework
• Comprehensive understanding of cloud computing and networking
• Azure Firewall Knowledge (Desirable)
• Experience with Microsoft Office suite and PowerShell
• Experienced in the administration of Microsoft SharePoint
• Superior organizational skills
• Capable of managing multiple projects
• Great communication skills (oral and written)
• Strong attention to detail