Lead Medical Assistant at EPIC Health System LLC – Southfield, Michigan

Location: Southfield, MI

At EPIC Health, we’re not just delivering care—we’re transforming how healthcare is experienced. As a Lead Medical Assistant, you will play a critical role in supporting both clinical operations and team performance while ensuring every patient receives exceptional, compassionate care.

This position is ideal for someone who thrives in a fast-paced healthcare environment, enjoys mentoring others, and leads by example in delivering high-quality patient care.

• Provide training, guidance, and day-to-day support to Medical Assistants and clinical staff.
• Lead by example by maintaining strong knowledge of clinical workflows, procedures, and patient care standards.
• Assist with onboarding and cross-training of new team members.
• Support leadership with performance feedback, coaching, and development plans.

• Perform core Medical Assistant duties, including:
  • Rooming patients and preparing exam rooms
  • Taking and recording vital signs and medical histories
  • Administering injections and assisting with procedures
  • Performing phlebotomy and specimen collection (if applicable)
• Ensure accurate and timely documentation in the EHR.
• Support providers to ensure efficient, high-quality patient care.

• Help oversee daily clinic operations to maintain smooth patient flow.
• Monitor and maintain inventory of medical supplies and equipment.
• Ensure exam rooms and clinical areas are clean, organized, and fully stocked.
• Troubleshoot operational issues to minimize disruptions in care delivery.

• Deliver exceptional patient-centered service at every touchpoint.
• Address patient concerns with professionalism, empathy, and urgency.
• Communicate clearly with patients in person and over the phone.
• Foster a welcoming and respectful environment for all patients.

• Support clinic leadership in maintaining high standards of clinical quality and operational performance.
• Promote a culture of teamwork, accountability, and continuous improvement.
• Assist in ensuring compliance with clinical protocols and safety standards.

• Previous experience as a Medical Assistant or similar clinical role.
• Strong knowledge of clinical workflows and patient care procedures.
• Experience with Athena EHR and Microsoft Office.
• Excellent communication, organizational, and multitasking skills.
• Ability to lead by example in a fast-paced, team-based environment.

• 2+ years of experience in a lead or senior Medical Assistant/Practice Manager role or 6+ years in a Medical Assistant role..
• Medical Assistant certification (CMA, RMA, or equivalent) preferred.
• Experience in primary care or outpatient clinic settings.

At EPIC Health, we are committed to improving patient care while supporting the professional growth of our team members.

• Career Growth Opportunities – Develop your leadership skills and advance your career
• Mission-Driven Culture – Be part of a team dedicated to improving patient lives
• Collaborative Environment – Work alongside supportive and passionate professionals
• Competitive Compensation & Benefits

If you're ready to bring your leadership, clinical expertise, and passion for patient care to a fast-paced healthcare environment, we’d love to hear from you.

Apply today and be part of the team transforming healthcare at EPIC Health.

Visit www.epichs.org to learn more.

* Background checks are required for this role.