What is the role of a Client Success Manager at Classy Llama?

The Client Success Manager position at Classy Llama is a Full-Time opportunity in the Customer Service field.

What is the expected salary for this Client Success Manager job?

Compensation will be discussed during the hiring process.

How can I apply for the Client Success Manager position at Classy Llama?

You can apply directly through the application link provided.

Client Success Manager at Classy Llama

Client Success Manager (E-commerce) Company Overview:

Classy Llama was founded in 2007 and we provide an expert platform and data integration that helps commerce organizations grow. We deliver rock-solid solutions to industrial B2B companies in verticals like automotive, manufacturing, parts, materials, and customizable products. We only succeed when we help our clients succeed. Our primary focus is on investing in hiring, developing, and growing our people.

Position Overview:

We’re seeking a proactive Client Success Manager to manage and grow 8–10 e-commerce accounts. You will lead client relationships, ensure delivery success, and drive revenue expansion through strategic guidance and execution.

Responsibilities:

Manage 8–10 client accounts and lead all communications
Drive account growth through upsell, cross-sell, and optimization
Oversee delivery across support and project work
Lead onboarding and transition of new clients
Translate business goals into actionable roadmaps
Monitor account health, performance, and satisfaction

Required Skills, Abilities, and Characteristics:Technical Skills:

2–3 years in Account Management, Client Success, or Digital Agency roles
Experience in B2B and/or D2C e-commerce environments
Hands-on exposure to Shopify and/or Adobe Commerce (Magento)
Experience managing replatforms and rescuing or taking over challenged/failed implementations
Understanding of UX/UI and creative processes in e-commerce
Experience with integrations across ERP, PIM, OMS, and backend systems
Familiarity with leading e-commerce ecosystem tools (e.g., Yotpo, Klaviyo, Bloomreach, Gorgias, Algolia, Athos Commerce)

Soft Skills:

Strong communication, organization, and multitasking skills
Commercial mindset with focus on growth and retention

Nice to haves:

Existing relationships with 3rd-party partners in the e-commerce ecosystem
Experience with Shopify Plus and complex integrations
Exposure to analytics and performance tools

Compensation & Benefits:

Competitive base salary
Commission tied to account growth and retention
Health, dental, and vision benefits
PTO + holidays
Career growth opportunities

Why Join Us

Work with leading e-commerce brands, influence growth outcomes, and be part of a high-performing digital agency team.

Organizational Alignment:

The CSM reports to the EVP-Go to Market

Client Success Manager at Classy Llama

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