Sheraton Philadelphia Downtown - Banquets Manager OEM at Aimbridge Hospitality – Philadelphia, Pennsylvania

Sheraton Philadelphia Downtown - Banquets Manager OEM
Banquet Manager - Responsibilities
Responsible for daily operational execution and financial control of banquet functions.
Manages daily banquet operations to ensure events are executed in accordance with BEOs, timelines, and brand standards
Supervises, schedules, and trains banquet associates in compliance with union agreements and Aimbridge policies
Coordinates with Sales, Culinary, Stewarding, and Engineering to ensure event readiness and accuracy
Manages staffing levels, labor productivity, and real-time operational adjustments
Maintains a consistent, visible presence during events to ensure service standards are met
Ensures compliance with service, safety, sanitation, and loss-prevention standards
Provides oversight, review, and final accountability for banquet event check processing and posting in CI/TY
Reviews posted event checks for accuracy, completeness, and alignment with approved BEOs
Communicates discrepancies, adjustments, or billing issues to Sales and Accounting in a timely manner
Escalates operational or financial concerns to the Banquet Director as appropriate
Work with Banquet Captains ensuring Stewarding Pull sheets are completed for every event and given to Stewarding supervisor for execution
Work with Director of Banquets ensuring accurate Quarterly Inventory of China, Glass & Silver is completed
Work with Kitchen team and Banquet Captains / Stewarding team ensuring a food recovery program to reduce FC is in place and followed
Works with Banquet Captains ensuring a consistent Pre-shift meeting takes place and standardizes the shift ensuring the team knows Client, menus, agenda and hot buttons
Performs other duties and responsibilities as assigned or as operational needs require
Must have a minimum of 3 years Banquet Management experience

Join Our Team as a Banquets Manager!

As Banquets Manager, youre the maestro of memorable momentsmasterminding every detail so that each event goes off without a hitch! Youll keep the Banquet Department running smoother than a perfectly choreographed dance, balancing cost control with dazzling guest service. From setting the stage for spectacular celebrations, orchestrating flawless serving, to leading the grand finale cleanup, youre in charge of it all. And when it comes to your team, youre the ultimate coachhiring, training, cheering them on, offering guidance when needed, and celebrating their growth. If you love being at the heart of the action and inspiring others to shine, this is your spotlight!

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

KEY SKILLS/RESPONSIBILITIES

• Hospitality Hero: Approach every guest and teammate with genuine warmth and a service-first attitudeyour smiles and positive energy set the stage for unforgettable events!
• Attendance Ace: Keep your attendance shining by reliably showing up ready to impress, adapting to our ever-changing event schedule and upholding Aimbridge Hospitalitys gold standards.
• Style Superstar: Rock your uniform and name tag with pride, ensuring your appearance always matches the high standards of our brand and wows guests at every turn.
• Safety & Standards Whiz: Follow all Aimbridge Hospitality guidelines and regulations to keep every event smooth, safe, and running like clockworkfor both guests and staff.
• Certification Superpower: Always be prepared by keeping your Food Handlers, Alcohol Awareness, CPR, and First Aid certifications up to datebecause youre ready for anything the banquet world brings your way!

EDUCATION & EXPERIENCE

• High school diploma or equivalent with at least 2 years of progressive hotel or related experience; supervisory experience required
• Proficient in Windows operating systems
• Strong communication skills; able to convey information clearly and listen effectively to coworkers and guests
• Skilled at problem-solving, including anticipating, identifying, and resolving workplace issues under pressure
• Capable of assimilating and analyzing complex information from multiple sources and making quick, accurate decisions
• Comfortable working with financial data and performing basic arithmetic functions

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Just two blocks from the Pennsylvania Convention Center, the Sheraton Philadelphia Downtown is walking distance to Love Park, the Franklin Institute, and the iconic Philadelphia Museum of Art. Guests can take advantage of our newly renovated fitness center equipped with Peloton bikes. Relax at our welcoming Terrace restaurant or bar and coffee shop, the Local. Our 759 reimagined guest rooms feature comfortable beds that invite guests to wind down after a busy day, as well as fantastic views of the Benjamin Franklin Parkway, a scenic boulevard that runs through the cultural heart of Philadelphia. For meetings, our planning and banquet staff transform our 58,000 square feet of flexible event space into the perfect venue for conventions, board meetings, or any occasion anyone wants to celebrate.

Application deadline for Colorado positions: Banquet Manager - Responsibilities Responsible for daily operational execution and financial control of banquet functions. Manages daily banquet operations to ensure events are executed in accordance with BEOs, timelines, and brand standards Supervises, schedules, and trains banquet associates in compliance with union agreements and Aimbridge policies Coordinates with Sales, Culinary, Stewarding, and Engineering to ensure event readiness and accuracy Manages staffing levels, labor productivity, and real-time operational adjustments Maintains a consistent, visible presence during events to ensure service standards are met Ensures compliance with service, safety, sanitation, and loss-prevention standards Provides oversight, review, and final accountability for banquet event check processing and posting in CI/TY Reviews posted event checks for accuracy, completeness, and alignment with approved BEOs Communicates discrepancies, adjustments, or billing issues to Sales and Accounting in a timely manner Escalates operational or financial concerns to the Banquet Director as appropriate Work with Banquet Captains ensuring Stewarding Pull sheets are completed for every event and given to Stewarding supervisor for execution Work with Director of Banquets ensuring accurate Quarterly Inventory of China, Glass & Silver is completed Work with Kitchen team and Banquet Captains / Stewarding team ensuring a food recovery program to reduce FC is in place and followed Works with Banquet Captains ensuring a consistent Pre-shift meeting takes place and standardizes the shift ensuring the team knows Client, menus, agenda and hot buttons Performs other duties and responsibilities as assigned or as operational needs require Must have a minimum of 3 years Banquet Management experience