Floating Team Leader at UOE Store – Fortis Green, England

Join us and lead your local branch to success!

About Us

UOE has been helping people get things done since 1983, and today, we’re one of the UK’s leading independent stationery and Post Office retailers.

Our stores are bustling hubs of the community where we provide expert service, top-quality stationery, and essential Post Office services to the local areas. And we’re growing across London and the Home counties, with the takeover of 30 new Post Offices we're excited about the future for us, our customers and for you!

Reporting into the Area Manager the Retail you will join our team and help deliver a fast, friendly, and expert customer experience every single day.

If you thrive leading a team in a busy retail environment, driving sales excites you, and you are a fast learner when it comes to product knowledge, this could be the perfect role for you.

This is a field-based, flexible role with no fixed or permanent location, ideal for someone who thrives in a dynamic retail environment and enjoys helping people wherever they’re needed most. Please note that Post Office experience is a "must have" to be considered for this role.

What You’ll Do:

Manage and motivate your team of retail assistants, ensuring they have everything they need to be successful and achieve 5* reviews.

Lead by example providing outstanding customer service with a friendly and professional approach.

Be accountable for all cash handling and payment processes as well as store security/key holding.

Develop and maintain an in-depth understanding of retail products, services, and policies and quickly bring yourself and your team up to speed with new products and serviced as they are introduced.

Drive store sales targets, up-skilling and supporting your team in sales training resulting in increased revenue and customer satisfaction.

Ensure the store adheres to product placement and replenishment guidelines and maintaining an organised, clean and welcoming store as well as a secure environment.

What We’re Looking For:

Someone who leads by example, displaying exemplary skills in sales, organisation and teamwork.

Retail experience is a must – if you’ve led a team in a busy store before, you’ll fit right in - we prefer a minimum of 4 years prior retail experience with considerable experience of people management.

Proven track record of meeting or exceeding sales targets and driving operational excellence.

Excellent interpersonal skills with a focus on delivering exceptional customer service.

Sound decision-making abilities and the capacity to handle challenging situations effectively

Proficiency in Microsoft Office suite and other relevant software applications.

The right to work in the UK for at least 12 months from your start date.

The ability to lift and carry up to 12kg (those parcels don’t move themselves!).

You must be able to pass an enhanced DBS check. What

We Offer:

Full-time, permanent role with competitive pay & government recommended pension.

Comprehensive training and support from your Area Manager and our Head of Retail

Fast-track career progression – we love to promote from within.

A fun, friendly, and supportive team environment.

We are open 7 days a week, so you'll be expected to work some weekend shifts on Saturdays and Sundays.

If you're ready to bring your skills, enthusiasm, and great customer service to a company that values its people, apply today!

Our Culture At UOE, our culture is shaped by three core values:

Expert & Trusted – We know our stuff and do what we say we’ll do.

Hub of the Community – We’re here for our customers and each other.

Surprisingly Fun! – We take our work seriously, but not ourselves