Director of First Impressions at TRN Iowa LLC – Sioux City, Iowa

Job Purpose:

The Director of First Impressions is the face and voice of the company—greeting clients, answering calls, and creating a welcoming, professional environment for everyone who enters the office. This role sets the tone for client experiences and supports smooth day-to-day operations by assisting with administrative tasks, managing office appearance, and coordinating front desk activity. The ideal candidate is friendly, detail-oriented, organized, and deeply committed to customer service excellence.

Key Responsibilities:

• Greet clients, visitors, and team members with professionalism and warmth, creating a welcoming office atmosphere.
• Answer, screen, and route incoming calls; take messages and respond to general inquiries.
• Monitor the front desk area and maintain a clean, organized reception space.
• Coordinate refreshments for closings and ensure closing rooms are clean and client-ready.
• Assist with scheduling, mail handling, and document scanning, copying, or filing as needed.
• Prepare closing packets and assist escrow and title teams with light administrative support.
• Maintain confidentiality of all client, transaction, and employee information.
• Support office events or team activities with planning and coordination as needed.
• Monitor office supply levels and place orders in coordination with the office manager.
• Serve as a helpful resource for both staff and guests throughout the day.

Job Requirements:

Education & Experience:

• High school diploma or equivalent required.
• Prior customer service, receptionist, or front desk experience preferred.
• Experience in real estate, legal, or professional services environment a plus.

Skills & Competencies:

• Excellent verbal communication and interpersonal skills.
• Warm, approachable, and professional demeanor.
• Highly organized and detail-oriented with strong time management.
• Comfortable working independently and as part of a team.
• Committed to client service and confidentiality at all times.

Technical Proficiency:

• Proficient in Microsoft Outlook, Word, and Excel.
• Familiarity with multi-line phone systems and office equipment.
• Willingness to learn industry-specific tools and processes (e.g., SoftPro or ResWare).

Other Requirements:

• Consistent punctuality and professional dress required.
• Ability to lift light office supplies or refreshments occasionally.
• Background check required.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

8 hour shift

Monday to Friday