Product Training Specialist at Grizzly Industrial Inc – Bellingham, Washington

We have an immediate opening for a Product Training Specialist in our Bellingham, WA facility.

Job Responsibilities:

• Establish rapport and respond appropriately to internal and customer training requests
• Develop and deliver internal training programs for new woodworking and metalworking machinery for Technical Service, Customer Service, and Technical Documentation teams.
• Create and maintain training materials including presentations, step-by-step guides, reference sheets, videos, and onboarding packets.
• Coordinate cross-department training schedules and track completion for product onboarding readiness.
• Translate technical concepts into clear, role-specific instruction tailored to different internal audiences.
• Operate and evaluate machines hands-on to validate training content, setup procedures, safety requirements, and troubleshooting steps.
• Provide high-level assistance with escalated machine questions and support internal teams during early-life product launches.
• Collaborate with Product Managers, Engineers, and factories regarding product issues, improvements, and training needs.
• Review manuals, schematics, and blueprints to ensure training materials and internal guidance are accurate.
• Support the Technical Documentation team by providing technical input, content reviews, or draft procedures when needed.
• Adhere to safety protocols and guidelines while performing hands-on machine work and demonstrations.
• Utilize Teams and other collaboration tools to communicate updates, questions, and resolutions efficiently.
• Occasional travel to customer sites or company locations for training, demonstrations, or support may be required for this position.

Job Requirements:

• A high school diploma or equivalent is required.
• Associate (AA) degree or certification in a mechanical, electrical, industrial, or related technical field is preferred.
• A minimum of two years’ hands-on woodworking and/or metalworking machine troubleshooting experience in a Customer Service or Production environment.
• Prior experience developing and delivering training (internal enablement, technical education, or field training) is strongly preferred.
• Strong mechanical aptitude and familiarity with common mechanical components (gears, bearings, belts, alignment, etc.).
• Ability to read and interpret manuals, schematics, and blueprints.
• Strong written and verbal communication skills; able to present to groups and create clear documentation.
• Computer literacy including Microsoft Office and Teams; comfortable using basic media tools for training materials.
• Ability to prioritize tasks and follow through diligently.
• Be detail-oriented and organized to ensure accurate documentation and reporting. 
• Strong customer service skills

About Our Company:

Since our inception in 1983, Grizzly Industrial, Inc. (www.grizzly.com) has become one of the USA’s largest providers of woodworking and metalworking machinery, tools and related accessories, with almost a million square feet of warehouse space in two states. Grizzly products can be found in all sizes of shops, from the large industrial production users, to the smaller cabinet and machine shops.

We provide high-quality products at the lowest possible prices through strong internet and catalog presence. Grizzly was the first tool and machinery company to have a website over two decades ago.

Our Culture:

As a company, we value a strong work ethic and promote a corporate structure that is professional, collaborative, and organized. We place a strong value on respect, ethics and integrity and promote a positive, cooperative and fast-paced environment.

As an organization we focus on getting results, and in order to achieve results we remain focused on teamwork, maintaining high standards, and taking complete ownership of our work.

Compensation and Benefits:

For a complete summary of our current benefit offerings please go to: https://support.grizzly.com/hc/en-us/articles/4404709035415-Employment-Opportunities

Grizzly is a drug-free and equal employment opportunity employer.

To learn more about our company’s products and history, visit our website at www.grizzly.com.