WFH Account Resolution Specialist at National Credit Recovery Inc – Montréal, Quebec

Who Are We?

National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customised solutions to complex customer challenges.

We are seeking a highly motivated, bilingual (English/French) WFH Account Resolution Specialist to join our dynamic team. This role is perfect for individuals who are persuasive, results-driven, and enjoy building strong relationships with clients. You will play a key part in ensuring client satisfaction while helping our organisation achieve its business objectives.

Why Choose NCRi

• Competitive base salary with uncapped performance-based commissions
• Comprehensive insurance coverage, incentives, and paid training
• Extraordinary referral bonus program
• Engaging perks including holiday events, gastronomic days, gifts, prizes, themed events & more
• Continuous opportunities for internal and global growth
• Monthly coaching and ongoing learning & development support
• Philanthropic initiatives and year-round employee engagement

Key Responsibilities:

• Proactively engage with client accounts to provide guidance, support, and timely follow-ups
• Communicate effectively with clients to offer solutions and maintain positive relationships
• Negotiate agreements and assist clients in managing their account needs
• Collaborate with internal teams to resolve client issues efficiently
• Demonstrate persistence, problem-solving, and adaptability to achieve outcomes
• Maintain accurate records of client interactions and account activities

Skills and Qualifications:

• Bilingual in English and French (mandatory)
• Strong persuasive communication and negotiation skills
• Comfortable reaching out to clients and following up consistently
• Goal-oriented and results-driven with the ability to handle challenging situations
• Previous experience in client-facing, sales, or marketing roles is a plus

NCRi welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process.

Start your exciting journey with NCRi today!