Care Advisor in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Care Advisor in United States.

This role is centered on providing compassionate, high-touch support to individuals and families navigating complex long-term care decisions. You will serve as a trusted guide, helping care seekers understand their options and connect them with appropriate care providers and resources. The position requires a strong blend of empathy, communication skills, and structured problem-solving in a fast-paced, mission-driven environment. You will engage in both inbound and outbound conversations, ensuring each interaction is personalized, respectful, and solution-oriented. A key part of the role involves translating customer needs into tailored care recommendations while maintaining accurate tracking in CRM systems. This is a highly collaborative position where you will also contribute to process improvements and cross-functional initiatives aimed at enhancing the overall customer experience.

• Provide empathetic, consultative support to individuals and families seeking care solutions through inbound and outbound communications.
• Understand customer needs through active listening and recommend appropriate care options aligned with provider availability, services, and pricing.
• Manage and track all customer interactions using CRM tools to ensure timely follow-ups and consistent communication.
• Conduct outreach to care providers such as home care agencies and assisted living facilities to gather service information and availability.
• Maintain performance against KPIs, engagement targets, and conversion metrics while ensuring a customer-first approach.
• Support cross-functional initiatives, including product pilots, process improvements, and reporting to enhance service quality and scalability.
• Prepare and deliver educational materials and service information to support informed customer decision-making.

• 5–7 years of experience in customer service, account management, client relations, or a similar client-facing role.
• Experience in aging care, healthcare, insurance, or financial services is strongly preferred.
• Strong communication and interpersonal skills with the ability to build trust and rapport quickly.
• Demonstrated emotional intelligence and ability to handle sensitive conversations with empathy and professionalism.
• Strong organizational skills with the ability to manage multiple interactions and priorities simultaneously.
• Comfortable working in an inbound and outbound call environment with performance targets.
• Experience using CRM systems and Microsoft Office tools; familiarity with Microsoft Dynamics is a plus.
• Strong analytical mindset with the ability to interpret data, identify trends, and adjust actions accordingly.

• Competitive salary ranging from $50,100 to $92,200, plus performance-based incentive plan (target 5% of base compensation)
• Comprehensive healthcare coverage
• 401(k) savings plan options, including employer-funded retirement account feature
• Generous paid time off, including 12 paid holidays, volunteer time off, and paid family leave
• Disability, life, and long-term care insurance coverage
• Tuition reimbursement, student loan repayment support, and training & certification programs
• Wellness benefits including gym membership reimbursement and Employee Assistance Program
• Caregiver and mental health support resources
• Inclusive and flexible work environment with remote U.S. setup.