Inbound Call Center- Indianapolis, IN- Onsite at INFO ORIGIN INC – Indianapolis, Indiana

Position Title Inbound Call Center

Position Type Contract

Duration Long Term

Interview Type In Person

Country USA

Work Location Indianapolis, IN

Work Preference Onsite

1. Job Role

Tax Revenue Call Center Customer Service Representative (Tax Analyst)

The role focuses on delivering high-quality customer service to taxpayers in a fast-paced call center environment. The individual is responsible for handling tax-related inquiries, analyzing customer concerns, and providing accurate resolutions while maintaining professionalism, confidentiality, and compliance with ethical standards.

This position does not involve supervisory responsibilities and requires strong communication, problem-solving, and multitasking abilities.

• Provide best-in-class customer service to taxpayers via phone in a high-volume call center
• Handle inquiries related to various tax types, filing, and payment requirements
• Analyze customer issues and determine appropriate solutions using training and available resources
• Access and manage data using basic computer systems
• Communicate clearly and professionally with correct grammar, spelling, and punctuation
• Ensure compliance with all ethical guidelines and confidentiality requirements
• Continuously learn and adapt to new procedures and updates in tax processes
• Work collaboratively with team members and maintain a positive team environment
• Manage back-to-back calls efficiently while adhering to scheduled breaks and timelines
• Deliver accurate, timely, and customer-focused resolutions

• High School Diploma or GED

• Customer service experience in a high-volume call center environment
• Basic computer proficiency and data handling skills
• Ability to analyze, research, and solve problems using multiple resources
• Understanding (or willingness to learn) tax procedures and compliance requirements

• Strong verbal and written communication skills
• Proper grammar, spelling, and professional tone

• High energy, optimism, and a positive attitude
• Strong teamwork and collaboration mindset
• Ability to communicate openly and ask questions when needed
• Continuous learning and improvement mindset
• Time management and ability to work under pressure
• Critical thinking and attention to detail
• Professional behavior and ethical responsibility