Clinical Certified Medical Support Assistant at Giacare Inc – Fayetteville, North Carolina

About the Role:

In anticipation of future government awards, GiaCare Inc. is now accepting applications for Clinical Certified Medical Support Assistant to support FT Bragg, North Carolina.

Education:

• Graduate from a medical assistant training program accredited by Commission on Accreditation of Allied Health Education Programs (CAAHAP) or the Accreditation Bureau of Health Education Schools (ABHES) of the American Medical Technologies or a formal medical services training program of the United States Armed Forces

Experience:

• One years’ experience of clerical, office, customer service, or other administrative work
• One year’s experience within the last two years as a Certified Medical Assistant.

Certifications:

• Current certification as a medical assistant by the American Association of Medical Assistants or current registration by American Medical Technologists.
• Basic Life Support (BLS)

Duties:

• Perform as the central coordinator of daily clinical activities surrounding service members, their families, providers, and support staff, functioning within a national level clinical facility, tasked with addressing highly complex diagnostic and treatment referrals.
• Manage patient records, scheduling appointments, and coordinating communication between staff and patients.
• Collect and document patient information, updating patient records, and verifying insurance information. Scheduling appointments, confirming appointments, and managing patient flow.
• Provide a positive experience for patients, answering phones, and addressing patient inquiries.
• Prepare examination rooms prior to patient’s arrival.
• Assist with patient check-ins, admissions, discharges, and transfers as directed. Closeout patients within 24 hours of visits.
• Check patient’s vital signs, to include temperature, respiration, pulse, weight, blood pressure, and pulse oximeter reading.
• Obtain and document patient’s current medical history, drug history, chief complaints, allergies, and vital signs on updated forms.
• Perform diagnostic procedures when ordered.
• Maintain examination room stock levels and perform routine maintenance of examination rooms.
• Complete lab and x-ray requisitions in accordance with clinical policies.
• Enter demographic data into the computer upon patient check-in; enter departing time when patient is released.
• Comply with regulatory, MTF, and Joint Commission quality inspection/ peer review/ utilization management requirements, and applicable system applications.
• Contractor employees shall prepare all documentation to meet or exceed established MTF standards, to include, but not limited to: timeliness, accuracy, content, and signature. Contractor employees shall only use DoD approved abbreviations for documentation in the patient health records.
• Document and close notes in MHS Genesis within three (3) business days of patient encounters.
• Respond to beneficiary messages submitted and received in the MHS Genesis secure portal systems within one (1) business day.

Benefits:

• Medical Insurance (GiaCare pays for employees' medical benefits)
• Vision Insurance
• Dental Insurance
• Short-Term Disability Insurance
• Life and AD&D Insurance
• Paid Time Off (PTO)
• 401k (Non-matching)
• Employee Referral Program

About GiaCare:

GiaCare, Inc. is a proud woman-owned business founded with a clear and unwavering mission:

“To better the lives of our patients and caregivers through high-quality healthcare.”

We specialize in delivering comprehensive medical staffing solutions across the United States, with a core emphasis on serving the Department of Defense and other Federal Government agencies. Our team includes a diverse range of skilled healthcare professionals, enabling us to meet both permanent placement and travel staffing needs with precision and reliability.

GiaCare prides itself on providing mission-critical support where it matters most. We are especially honored to support our military communities by ensuring quality healthcare for active-duty service members, veterans, and their families.

At GiaCare, we are deeply proud of our exceptional workforce professionals who are not only highly qualified but also deeply committed to making a difference.

Join us today and become part of a purpose-driven team where our mission is to inspire, empower, and enhance lives within our communities and throughout our organization.