UX Researcher in İstanbul at Armut Teknoloji AS

Armut / Homerun is a leading local services marketplace with over 2 million professionals across over 26,000 services. We aim to make finding good quality, trusted providers easy by using the latest technologies and machine learning algorithms. We serve over 18 million customers with 99% customer satisfaction in 14 different countries with 3 different brands. We’re accelerating our sustainable growth and increasing the number of operating countries in the EMEA region.

Our strength is rooted in our core values: customer-first thinking, data-driven problem-solving, and continuous learning. These values enabled us to change the local services industry and we’ll continue to do this on a global scale. We offer a world-class working environment where entrepreneurial spirits speed up their careers.

Join us on our journey to be the EMEA leader in the local services marketplace!

You Will:

• Plan and support research activities, from scheduling participants to preparing interview guides and survey materials.
• Conduct user interviews, usability tests, and surveys with consumers and professionals.
• Synthesize research findings into clear, actionable insights and communicate them effectively to cross-functional teams.
• Utilize data to analyze user behavior, validate hypotheses, and inform research insights.
• Collaborate with product, design, and analytics teams to ensure user insights are integrated into product development.
• Contribute to building and refining user personas, segmentations, and journey maps.
• Support the development of research operations (participant recruitment, knowledge management, templates, etc.) to scale research impact across the company.

You Are:

• Holding a Bachelor's / Master's degree in the social sciences, design, or a quantitative field (e.g. Psychology, Sociology, Statistics, Design, Business, Engineering).
• A fresh graduate or early in your career with up to 2 years of related experience (e.g., UX, User, Product Research).
• A curious and empathetic person, motivated to uncover what users really need and how they experience our product.
• Comfortable conducting interviews, facilitating usability tests, and observing user behavior.
  Familiar with both qualitative and quantitative research methods, and able to combine them to tell a full story.
• Proficient in, or willing to learn, SQL to query data and validate insights with quantitative evidence.
• Willing to experiment with emerging tools (including AI) to improve research workflows and analysis, while keeping user insights at the center.
• Skilled at communicating findings clearly and confidently to different audiences.
• Organized, detail-oriented, and proactive in managing multiple tasks and deadlines.
• Open to feedback, eager to learn, and enthusiastic about growing as a researcher.
• Fluent in English, both spoken and written.

• Competitive salary,
• An opportunity to bring impact and change the service market dynamics, in a stimulating and international environment,
• Freedom to test, fail and test again in a fast-paced environment,
• Never-ending growth opportunities supported by learning & development fund,
• Working environment where your success is not judged by a dress code or working hours,
• Extra vacation time, flexible working hours and the possibility to work from home,
• Beach days, theme nights, sports & game events and any other social activity ideas you come up with!

• Application: Send us your CV.
• Interview: Discuss your experience & expectations.
• Case Study: Showcase your skills.
• Final Interview: Align on mutual goals and values.
• Welcome Aboard: Join the Homerun team!

We believe in a workplace where everyone feels valued and empowered. Our diverse team, hailing from various backgrounds, is the cornerstone of our success. We're committed to creating an inclusive environment for all employees, celebrating different perspectives and fostering a culture of respect.