IT Operations Specialist at Us Metro Bank – Los Angeles, California

POSITION OVERVIEW

The IT Operations Specialist is responsible for providing fast and effective technical assistance on computer systems, responding to basic technical inquiries, and offering guidance on resolving issues.

POSITION RESPONSIBILITIES

• Respond to requests for technical assistance in person, by phone, or electronically
• Install software and update hardware
• Support and maintain bank hardware, including PCs, printers, scanners, VoIP phones, and other enterprise technology
• Support and maintain bank software, including Microsoft Windows, Microsoft Office, Adobe Acrobat, Fiserv banking software, and other banking/financial platforms
• Diagnose and resolve technical hardware and software issues
• Troubleshoot and resolve issues with printers, scanners, mobile devices, and other peripheral equipment
• Research questions using available information resources
• Advise users on appropriate actions
• Follow standard helpdesk procedures
• Redirect problems to the appropriate resource
• Maintain an inventory of technology-related equipment
• Handle technical assistance requests to ensure all daily tasks are completed
• Perform tasks or projects as assigned by management
• Perform any tasks as assigned by the team leader or Head of IT
• Support and process IT-related invoices under the supervision of the Head of IT
• Comply fully with all Bank policies and procedures as well as regulatory requirements (e.g., Bank Secrecy Act, Anti-Money Laundering, Code of Conduct, etc.); must complete all required training

SKILLS / QUALIFICATIONS

• Proficiency in Windows OS and Microsoft Office 365
• Knowledge of Windows servers and Active Directory
• Basic technical understanding of network and system troubleshooting
• Experience with PC imaging
• Familiarity with mobile devices (phone/tablet) setup and use
• Ability to work outside normal business hours, including evenings and weekends, when required
• Strong organizational and interpersonal skills
• Strong communication and collaboration skills, with the ability to work effectively with other departments, stakeholders, and vendors
• Ability to work with minimal supervision
• Results-oriented in a deadline-driven work environment
• Open to other extended duties as assigned (if needed)

EDUCATION / EXPERIENCE

• High School Diploma or Associate degree (Preferred)
• Combination of Experience and Education can meet the job requirements
• 1-4 years of IT Help desk support experience or more