LIV- Spa Manager at LIVunLtd – New York, New York

Job Description

Spa Manager

As the Spa Manager, you will work at one of LIVunLtd’s luxury hotel and residential buildings to oversee the spa and wellness operations. The Spa Manager will oversee day-to-day related facility functions and activities, and administer company policies and procedures. As the Spa Manager, you will serve as the main point of contact for all spa and wellness requests and assist in managing the spa team.

ESSENTIAL RESPONSIBILITIES

• Greet all guests and answer phones warmly and professionally.

• Ensure a superior, high level of customer service is being provided to guests.

• Provide a positive and productive environment, leading by example, and setting consistency in work habits and standards.

Events, Promotion, Sales, and Networking

• Reconcile and submit invoices for all purchases and expenses.

• Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors.

• Dress professionally and polished at all times.

Operations + Facility Management

• Sets the tone, ensuring every guest enjoys a consistent and exceptional treatment experience.

• Builds engaging and collaborative relationships with guests to deliver a personalized, five-star spa experience.

• Maintains in-depth knowledge of spa products, ingredients, and treatment modalities.

• Upholds a tranquil environment while consistently meeting the property's brand standards.

• Demonstrates a strong sense of urgency and effective conflict resolution; proactively analyzes and resolves guest or treatment-related concerns.

• Manages retail inventory, including monthly counts and reporting to spa leadership; ensures all retail displays are well-presented and products are in optimal condition to drive sales.

• Updates the Spa financials upon receipt of retail or operational items.

• Supports the Spa team in achieving retail sales goals.

• Provides operational support and direct supervision for the Spa Front desk, Spa Attendants, and Service Provider teams.

• Oversees daily facility operations, including cleanliness, maintenance, and equipment functionality.

• Ensures adherence to all safety, emergency, and incident protocols.

• Maintains open communication with guests, supervisors, building management, and ownership regarding operational needs and facility updates.

• Hires, trains, educates, and coaches on-site staff on facility and operational procedures.

• Reports maintenance issues (HVAC, lighting, plumbing, painting, safety hazards, etc.) to property management promptly.

Pool Operations

• Liaison with the LIV Pool Manager and Lifeguard staff to ensure smooth operations.

• Monitoring Lifeguard attendance and performance and report to Lifeguard Manager when applicable.

SKILLS AND QUALIFICATIONS

• Minimum 2-year experience in luxury Spa and hospitality operations.

• Enthusiastic, passionate, and knowledgeable about the Spa industry.

• Excellent verbal and written communication skills.

• Superior time management skills.

• Knowledge of BuildingLink and Salesforce is a bonus quality.

• Proficient in Google Suite.

• Ability to work independently with remote supervision.

• Ability to work with all levels of staffing, other management, and clientele.

COMPENSATION

The Spa Manager's position with LIVunLtd pays $62,500 per annum. As a third-party entity, LIVunLtd's salaries are dependent on the location of the position.

NOTE:

The specific examples in each section are not intended to be all-inclusive; they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of the responsibilities listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; “at will” employment remains.