Assistant Community Manager at PTLA Real Estate Group – Bellingham, Washington

Compensation: $23-$27

This position supports the effective management and coordination of people, activities, and resources to ensure the successful operation of the property. The Assistant Community Manager works closely with the Community Manager to support daily property operations, leasing efforts, and resident relations to deliver best-in-class service and property performance. The Assistant Community Manager also develops and coaches team members, manages escalated issues, and partners with leadership to implement strategies that enhance both operational efficiency and customer satisfaction.

Core duties and responsibilities include the following. Other duties may be assigned.

• Supports all core business processes, including leasing, resident relations, marketing, maintenance coordination, and vendor communication
• Assists the Community Manager and Portfolio Manager in achieving leasing and renewal goals
• Helps implement strategies and action plans to align property performance with company goals
• Provides excellent customer service to residents, prospects, and team members
• Assists with community administrative tasks and reporting; partners with accounting department to support accurate financial reporting
• Supports efforts to maintain property cleanliness and curb appeal
• Assists with delinquency management and collections, including resident follow-up and coordination with leadership
• Manages mid-lease changes, including processing transfers, roommate changes, and lease modifications
• Coordinates and oversees move-ins and move-outs, ensuring a smooth and positive resident experience
• Ensures adherence to Fair Housing and Employment laws and company policies
• Assists with team initiatives, programs, and day-to-day operations
• Supports onboarding and training of new employees
• Follows all risk management and safety protocols
• Assists with resident communications, notices, and general inquiries
• Completes additional tasks or projects as assigned by the Community Manager or Portfolio Manager

QUALIFICATIONS:

• Polished Presentation
• Proven Sales Skills
• Problem Solving and Conflict Resolution Skills
• Ability to multi-task
• Strong Verbal and Written Communication Skills
• Team Player
• Intermediate Computer Skills / Internet Savvy

CORE COMPETENCIES:

In order to achieve success, the PTLA team must embrace certain core principles and values. Each team member should possess the first column (bolded). The additional competencies are position specific:

• Problem Solving – Identifies and resolves issues in a timely manner; gathers and analyzes information effectively
• Customer Service – Responds promptly to resident needs; handles requests and concerns with professionalism
• Interpersonal Skills – Communicates effectively and maintains positive working relationships
• Oral Communication – Speaks clearly and professionally; responds well to questions
• Written Communication – Communicates clearly in emails, reports, and documentation
• Business Acumen – Understands basic property operations and contributes to team goals
• Cost Consciousness – Works within budgets and supports cost-saving efforts
• Ethics – Demonstrates integrity and professionalism
• Organizational Support – Follows policies and completes tasks accurately and on time
• Judgment – Exercises sound decision-making and seeks guidance when appropriate
• Planning/Organizing – Prioritizes tasks and manages time effectively
• Professionalism – Maintains a positive and respectful attitude
• Quality – Ensures accuracy and attention to detail
• Adaptability – Adjusts to changing priorities and workload
• Dependability – Reliable and accountable in completing responsibilities
• Initiative – Takes proactive steps to support team and property needs

EDUCATION AND/OR TRAINING:

• High school diploma, GED or equivalent

Job Type: Full time

Ability to Commute:

• Bellingham, WA 98229 (Required)

Ability to Relocate:

• Bellingham, WA 98229: Relocate before starting work (Preferred)

Work Location: In person

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401(k)

License/Certification:

• Driver's License (Required)