Senior Director of Clinical Operations at Treasure Coast Hospice – Fort Pierce, Florida

Under the supervision of the Chief Clinical Officer, the Senior Director of Clinical Operations is

responsible for the Clinical Team Managers, IPU Director, Director of Support Services, and

indirectly supervises Registered Nurses, Licensed Practical Nurses, Certified Nursing Assistants,

Chaplain(s), Social Workers, Administrative Assistants/Schedulers. This position is

responsible for the administrative management and coordination of the clinical component of the

hospice program. Position ensures the clinical component is in compliance with all regulatory and

licensing agencies and recognized standards of care. Position works closely with Chief Clinical

Officer regarding clinical direction and competency of all clinical personnel. Position monitors

all clinical staff for quality control purposes. In addition, this position acts as Administrator

on-call on a rotating basis.

Qualifications

• At least three years hospice experience within the past five years and three years managerial

experience required.

• Bachelor’s of Science in Nursing, Master’s Degree in nursing, business or related health field

required.

• Current Florida Registered Nurse License required.

• Hospice and Palliative Care Certified required within one year of hire.

• Knowledge of the Hospice Conditions of Participation (COPs) required.

• Communicates well (written and verbal), delivers presentations, has good listening

skills.

• Must have strong time management, organizational and supervisory skills.

• Must be self-directed and able to work independently.

• Proficient in Microsoft Office products and EMR software required.

• Must hold a current (BLS) CPR certification.

• Attendance is a condition of employment.

Key Result Areas

• Oversees clinical component of hospice program, including clinical and technical direction,

review and approval of all clinical department policies and procedures.

• Provides leadership, coaching and management to Clinical Team Managers.

• Oversight of Hospice Inpatient Units and On Call.

• Utilize appropriate staffing standards. Make data-driven decisions based on set standards such

as staffing ratios, team census, etc.

• Interviews, hires and directly/indirectly supervises all clinical personnel.

• Ensures that professional standards are met and maintained in accordance with recognized

standards of practice and state/federal requirements.

• Develops and implements a plan that delineates cooperative planning, decision making and

documentation by the Interdisciplinary Team.

• Oversees scheduling and assignment of clinical personnel and any temporary nursing personnel in

such a manner to meet patient needs and budgetary constraints.

• Secondary responder for accepting, reviewing and assigning patient referrals. Responds to

requests from the community.

• Acts as a liaison among TCH, physicians, hospitals and other health providers for the benefit of

the patient.

• Responds to complaints regarding patient care. Maintains a high level of urgency, customer

consciousness, and service excellence. Must be able to handle sensitive issues appropriately using

sound judgment, maintain professional boundaries, and confidentiality.

• Ensures chart reviews/audits are completed and reviewed as part of the quality assurance program

and billing process.

• Monitors the clinical department expenditures, with a focus on identifying trends, optimizing

resource utilization, and supporting cost-effective decision-making across all areas of clinical

operations.

• Performs necessary functions to ensure compliance with TCH Corporate Compliance Plan and the

responsibility of DEA and Hazardous and Medical Waste Compliance officer.

• Provides community and clinical education.

• Collaborates with other Directors as needed regarding budget and planning issues.

• Assures the provision of education and training programs to meet the needs of staff.

• Follows health and safety guidelines

• Assists with patient care as needed.

• Exhibits knowledge of organizational policies, and state and federal laws and regulations

consistent with duties and responsibilities. Demonstrates high ethical standards and compliance

with organizational standards.

• Actively participates in the Quality Assessment Performance Improvement program by

identifying opportunities for improvement and by participating in performance improvement

activities. Demonstrates the ability to apply customer service techniques to facilitate improved

outcomes with internal and external customers.

• Makes sound decisions consistent with accepted hospice standards of care and agency policies and

procedures.

• Lead, develop and motivate employees with confidence, energy, integrity and resources. Provision

of positive leadership for employees supervised, peers and volunteers.

• Manage and promote consistency on the team in the area of accountability, adherence to policy

and procedures, punctuality and absenteeism.

• Displays leadership and initiative in problem solving and service recovery

• Compliance with budgetary responsibilities including use of appropriate staffing levels

consistent with policies and procedures.

• Positive maintenance of professional communication with providers, physicians and

patient/family members.

• Timely and accurate reporting to Executive personnel.

• Timely and accurate documentation of staff-related problems, solutions and progress.

• Displays awareness and understanding of TCH philosophy at all times.

• Participate as an active supporter of the Treasure Coast Hospice compliance program including

the emphasis to report, as well as complying with all Federal, State, and Local laws as well as the

organizations compliance program. Fulfill all responsibilities related to the success of the

strategic plan of the organization, as requested and assigned.

• Adapts readily to changing conditions.

OSHA Category

Position will be categorized as category II (involves no routine exposure to blood, body

fluids/tissues but may occasionally require performing unplanned category I tasks).

Working Conditions

• Typing or otherwise working primarily with fingers rather than with the whole hand as in

handling.

• Sedentary – Exerting up to ten pounds of force occasionally and/or negligible amount of force

frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human

body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and

standing are required only occasionally and all other sedentary criteria met.

• The work is required to have close visual acuity such as/preparing and analyzing data and

figures; transcribing, viewing a computer terminal; extensive reading.

• Ability to lift, push, pull twenty five (25) pounds without difficulty, and work extended hours

as required. Good visual and audio acuity. Ability to work effectively under varying degrees of

stress.

Additional Information

Incumbent may be required to perform emergency duty before, during and/or beyond normal work hours

or days in the event of an emergency, crisis situation or disaster (man-made or natural) including

evacuation sites. The person in the position will work in a smoke-free location, and is expected to

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adhere to all smoking restrictions.

EEO/Drug Free Workplace