MVP Work-Space Team Member at MVP SPORTSCLUBS – Grand Rapids, Michigan

About the Company

MVP Sports Clubs is a sports facility management company with 5 facilities in West Michigan. We provide corporate service support in the areas of finance, marketing/communications, information systems, human resources, property management, and operational development including sales, fitness, and operations. MVP Sports Clubs represents quality and success in health and recreation in all facets of the community. Simply put, we are a company passionate about fitness and wellness and we believe that healthy communities change lives!

Why MVP Sports Clubs

At MVP Sports Clubs, we are built around our values of professionalism, friendliness, efficiency, cleanliness, and teamwork! We believe in creating a welcoming, engaging, and fun environment for team members. To foster this type of environment, we provide team members with a full range of benefits.

• Our part-time team members receive complimentary club membership access for the team member, spouse, and dependent(s), 401k participation available after completing 6 months of service (must be 18 years of age), access to Work-Space (must be 18 years of age), CPR trainings, complimentary use of Kid's Stuff (up to 2 hours per day) and discounts on select programming, retail, and food + beverage.
• In addition to the benefits listed above, our full-time team members also have access to amazing health, dental, vision, and life insurance plans, long/short-term disability, generous personal time off policy, and paid maternity and paternity leave.

About the Position

Responsible for supervising Work-Space with emphasis placed on ensuring quality and consistent delivery of customer service and cleanliness to our members with the ultimate goal of promoting MVP Work-Space as a value-added tool to retain All-Star members as members.

Responsibilities

• Know, understand, and exemplify the MVP Sports Clubs Values and Service Standards.
• Greet all members, guests, and staff at the Workspace Desk. Check all members and guests into the facility making sure appropriate forms and waivers are filled out when necessary.
• Ensures that all Team Members (in and out of their department) know, understand, and exemplify the MVP Sports Clubs Values and Service Standards.
• Meet and greet all members upon arrival and be available for and responsive to client needs at all times as well as effectively address and/or communicate members’ concerns, comments, and questions to the appropriate manager or director.
• Uses checklists to always ensure a clean and professional facility including but not limited to cleaning up Work-Space common space, conference rooms, kitchen, and restrooms daily.
• Market and develop usage of conference and meeting rooms.
• Handle the booking and reservation of rental space and manage space inventory system.
• Maintain a neat and professional personal appearance by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge.
• Other duties as assigned.

Requirements

• High school diploma or equivalent or relevant work experience.
• Excellent verbal and personal communication skills, confident, outgoing, and professional.
• Minimum 6 months prior customer service experience in high volume service industry.
• Excellent organizational skills.
• Ability to work independently, meet goals and deadlines, and pay close attention to details.
• Strong organizational and administrative skills.
• Team-oriented disposition and strong human relations skills, able to handle all kinds of personalities.
• Ability to establish and maintain effective customer working relationships with the public, administrators, peers, and subordinates.
• Physical Requirements: Ability to stand a majority of shifts at greeting counter or in Workspace. Bend, stoop, crouch, climb, stand, sit and turn/pivot, lift/lower, push, pull, and carry up to 80 lbs. Perform office tasks using simple hand grasping, fine hand manipulation, and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating, and use of telephone. See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.