Chief Operating Officer - Payments at Jobgether – UK

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Chief Operating Officer - Payments in United Kingdom.

The Chief Operating Officer - Payments will serve as a strategic partner to the CEO, driving operational excellence and scaling the business within complex payments and fintech ecosystems. This role oversees cross-functional operations, financial management, and product execution, while optimizing merchant workflows and payment infrastructure. You will lead teams, implement robust operational processes, and leverage AI-driven solutions to enhance efficiency and reliability. The position demands a combination of strategic vision, hands-on operational expertise, and deep understanding of payments, compliance, and SaaS business dynamics. By shaping workflows, improving KPIs, and fostering a high-performance culture, you will have a direct impact on growth, merchant satisfaction, and long-term company success.

• Partner with the CEO to translate strategic vision into operational plans, with emphasis on payments, checkout optimization, and merchant growth.
• Oversee daily operations across departments, ensuring alignment with company objectives and fintech compliance standards.
• Implement operational processes, KPIs, and cost management initiatives to maximize efficiency, reliability, and profitability.
• Lead strategic projects, including payment method expansions, compliance programs, and platform integrations, ensuring on-time and on-budget delivery.
• Collaborate with product and engineering teams to optimize payment flows, checkout experiences, and merchant-facing tools.
• Build, mentor, and lead high-performing operational teams, fostering accountability, collaboration, and continuous improvement.
• Represent the company in partner, regulatory, and industry discussions, maintaining credibility and strong external relationships.

• 10+ years of progressive operational leadership experience, with at least 5 years in a senior executive role within payments, fintech, or payments-adjacent SaaS.
• Deep expertise in payments ecosystems, including acquiring, processing, fraud, chargebacks, and merchant services.
• Proven record of cost optimization, financial management, and operational efficiency improvements.
• Strong project and programme management skills, managing complex, cross-functional, and compliance-sensitive initiatives.
• Hands-on experience implementing AI-driven workflows, automation, and agent-based process improvements.
• Familiarity with PCI-DSS, payments compliance frameworks, and regulatory requirements.
• Exceptional analytical and problem-solving abilities, data-driven decision-making, and fluency in fintech metrics.
• Excellent communication and interpersonal skills, with ability to influence stakeholders at all levels.
• Experience managing distributed or remote teams across multiple time zones.
• Bachelor’s degree in Business, Finance, Engineering, or related field; MBA or advanced degree preferred.

• Remote-first work environment with flexibility across the EU/UK time zones.
• Opportunity to shape operational strategy in a high-growth fintech environment.
• Competitive salary and performance-based incentives.
• Flexible work arrangements promoting work-life balance.
• Exposure to cutting-edge payments technology, SaaS, and AI-driven operations.
• Leadership of cross-functional, high-impact teams with direct influence on company success.
• Participation in strategic industry partnerships, conferences, and growth initiatives.