Office Manager at La Cross Dental – O'Fallon, Illinois

Dental Office Manager – O'Fallon IL

La Cross Dental, a growing dental practice administration group with more than ten locations across the St. Louis metro area, is seeking an energetic, experienced, and upbeat Office Manager for our O'Fallon, Illinois office.

Why Join Us?
At La Cross Dental, we offer competitive compensation and a comprehensive benefits package, including:

• Paid Time Off (PTO)
• Paid Holidays
• Employer-Paid Life Insurance
• 401(k) with Employer Matching 6%
• Shortened Workweeks
• Medical, Dental, Vision, Short Term, Accidental Insurances available.
• Learning, Development, and Career Advancement Opportunities
• Competitive compensation and bonuses

You’ll also enjoy being part of a supportive, hard-working team that knows how to have fun—through employee and family events, contests, and wellness incentives.

What You’ll Do as Office Manager:
As the Office Manager, you’ll be the advocate for your office, keeping operations running smoothly, supporting your team, and ensuring practice growth while maintaining a positive culture and outstanding patient care. Key responsibilities include:

• Support doctors and clinical staff in treatment planning by ensuring patients understand their options
• Confidently present and discuss treatment plans with patients, including financial arrangements and insurance coverage.
• Use strong communication and customer service skills to increase case acceptance while maintaining trust and prioritizing patient care.
• Leading daily operations, including scheduling, production, collections, and insurance processes.
• Running morning huddles and maintaining office organization to meet production and collection goals.
• Training, mentoring, and welcoming new team members, doctors, and patients.
• Monitoring team performance and providing coaching to support growth and development.
• Ensuring fairness, transparency, and inclusivity in all staff interactions.
• Collecting payments at the time of service or within 30 days.
• Promoting a collaborative, drama-free workplace with a focus on professionalism.
• Leading by example—working smart, valuing teamwork, and emphasizing work-life balance.

What You Bring:

• Experience in dental (preferred) or medical office management/administration.
• Proficiency in dental practice management software (Eaglesoft, CareStack, or similar).
• Strong background in insurance verifications, claims, prior authorizations, and collections.
• A hands-on leadership style and willingness to “jump in the weeds” when needed.

Our Core Values:

• Integrity – Do the right thing, even when it’s hard.
• Honesty – Keep your promises; commitment is an action.
• Engagement – Be present for each other and our patients.
• Respect – Treat people how they want to be treated.
• Fun – Enjoy your experience!