Client Engagement & Growth Specialist at SBDO PM Holdings Pty Ltd – Paddington, Queensland

About Us

We are an integrated residential property business, working hand in hand with our clients to provide property buying, advisory and management services, and investment funds.

The Australian housing market today does not deliver for many people. Many renters, aspiring first-home buyers, and residential property investors face a myriad of structural challenges, and there are no investment-grade funds as an alternative. We are changing these by making homeownership more accessible, empowering buyers with expertise, and improving the rental experience for owners and renters.

Our award-winning team of property professionals has decades of real-world experience in buying and managing thousands of properties. We marry this field expertise with proprietary data science and innovative financial structures to deliver superior financial performance over the long term.

We are looking for someone who is after a career with an organisation that has a bold growth plan and vision for the future. This is a great opportunity to work with an exciting and energetic team.

About the Role

We’re looking for a proactive and relationship-driven Client Engagement & Growth Specialist to join the LongView team. In this role, you will be the voice of our clients, connecting with all Property Management (PM) clients to gather feedback, resolve issues, and uncover new opportunities across our broader service offering.

Your primary focus will be to identify and prevent service risks before they arise, while also contributing to business growth by collaborating closely with our Sales teams (BD, Advocacy, Home Equity, and LongView’s Investment Fund).

Key Responsibilities

• Proactively contact PM clients to understand their experience and gather meaningful feedback

• Identify and resolve service issues, ensuring a high standard of client satisfaction

• Provide structured feedback to team members and their leaders to drive continuous improvement

• Work closely with internal sales teams to identify and convert new business opportunities

• Promote additional LongView services (PM, Advocacy, Fund, and Home Flex)

• Coordinate follow-ups for unresolved issues or deeper sales discussions

• Support and hold accountability across the leadership team involved in client service calls

What You’ll Be Doing

• Conduct high-quality client conversations (targeting 15+ minutes per call, not transactional interactions)

• Proactively schedule calls to maximise engagement

• Deliver 20–30 meaningful client conversations per day

• Develop a strong understanding of each client’s personal and financial situation

• Balance service excellence with subtle, client-first sales conversations

What We’re Looking For

• Strong communication and relationship-building skills

• Someone that loves spending all day on the phone!

• A proactive, client-first mindset with attention to detail

• Ability to identify opportunities through conversation

• Experience in phone-based sales, customer service, or account management (property or financial services experience is a plus)

• Confidence in collaborating across multiple teams and given feedback to colleagues.

• Strong organisational skills and ability to manage follow-ups

Why Join Us?

• Play a key role in shaping client experience and retention

• Work across multiple areas of the business with real growth impact

• Be part of a collaborative and high-performing team

• Opportunity to directly influence both service quality and revenue growth