Site Coordinator at AICA Orthopedics, P.C. – Atlanta, Georgia

Site Coordinator — Clinic Operations

AICA Orthopedics — Metro Atlanta — $50,000–$60,000 + Bonus

Full-Time • Salary, Exempt • Medical, Dental & Vision • Paid Time Off • Path to Practice Manager

The Role

AICA Orthopedics is hiring a Site Coordinator to lead daily clinic operations at one of our 21 metro Atlanta locations. Base salary $50,000–$55,000 plus performance bonus.

You are accountable for patient flow, staff performance, front desk execution, and patient experience. Scope varies by location:

• Smaller clinics: you are the senior on-site leader, operating independently with remote Practice Manager support
• Larger clinics: you own daily operations alongside an on-site Practice Manager

Who We're Looking For

We hire from two directions — experienced front desk leads ready to step into their first formal leadership role, and clinic supervisors or medical office leads from other organizations. The profile is the same either way:

• Direct and consistent with your team — you give feedback and follow through
• Steady in a high-volume, fast-paced clinical environment
• Able to coordinate both administrative and clinical staff coverage simultaneously
• Familiar with personal injury or orthopedic patient populations, or ready to learn quickly

Our clinics serve personal injury patients and our front desk staff cross-train as therapy technicians. If you have managed in a similar environment before, you will recognize it immediately.

What You're Responsible For

Operations

• Manage patient flow and staff positioning to keep the clinic on schedule
• Oversee front desk accuracy — scheduling, insurance, check-in, and collections
• First point of escalation for patient concerns and operational issues
• Ensure HIPAA compliance and AICA operational standards

Team Leadership

• Supervise and coach front desk and clinical support staff daily
• Manage schedules, coverage, and new hire training
• Give direct feedback and hold your team to a clear standard

Performance

• Track daily KPIs — visit volume, wait times, collection rates — and act on what you see
• Maintain patient experience standards at every interaction
• Keep your Practice Manager informed on performance trends and operational needs

Qualifications

Required

• 2+ years of medical front desk or clinic operations experience
• 1+ year supervising or leading a team in a clinical setting — formal title or demonstrated responsibility both count
• EMR proficiency; NextGen preferred
• Strong organizational skills in a high-volume environment

Preferred

• Orthopedic, multi-specialty, or personal injury clinic experience
• Clinic-level KPI tracking and reporting experience
• Bilingual English and Spanish

Career Path at AICA

Front Desk

Where you started

? Site Coordinator

You are here

? Practice Manager

Next level

? Regional Mgr

Career goal

AICA promotes from within. Site Coordinators who deliver strong clinic performance and develop their teams move into Practice Manager roles. The growth path is real and well-traveled.

Compensation & Benefits

• Base salary $50,000–$60,000 depending on experience
• Performance bonus tied to clinic KPI results
• Medical, dental, and vision insurance
• Paid time off and holidays

About AICA Orthopedics

21 orthopedic and injury care clinics across metro Atlanta. 400+ team members. 25 years serving the Atlanta community. We are growing and investing in the leaders who will take us there.

Required

• 2+ years of medical front desk or clinic operations experience
• 1+ year supervising or leading a team in a clinical setting — formal title or demonstrated responsibility both count
• EMR proficiency; NextGen preferred
• Strong organizational skills in a high-volume environment

Preferred

• Orthopedic, multi-specialty, or personal injury clinic experience
• Clinic-level KPI tracking and reporting experience
• Bilingual English and Spanish