Senior Director of Operations at TEXASCONNECT INC – Lubbock, Texas

Open to Texas residents ONLY.

The Senior Director is accountable for the leadership, direction, and daily operation of the HMS business while ensuring continuous financial and operational excellence. Additionally, the Senior Director provides strategic and tactical leadership, counsel, and direction to ensure delivery of high quality and cost-effective care. Additionally, the Senior Director of Operations drives company-wide efficiency by overseeing critical function, identifies improvement opportunities, monitors improvement and works closely with IPA/MSO Medical Director, Senior Directo of MSO and Chief Operating Officer of MSO. The Senior Director of Operations is a key member of the company’s management team.

SPECIFIC SKILLS NEEDED

• Able to work autonomously with high level of critical thinking and resourceful
• Self-motivated, high energy, focused individual with a track record of effectively managing a team of clinical and non-clinical staff, achieving results, and taking responsibility for outcomes.
• Thoughtful, persuasive, and decisive leader with excellent listening skills able to integrate input of various constituencies in a highly complex environment and act with resolve, regardless of the circumstances.
• Effective and persuasive communicator and presenter able to express technical details, opinion and organizational viewpoints in an effective manner that builds consensus and drives change.
• Strategic thinker, able to visualize the whole picture while skillfully managing the detail and ensuring integrity for the full range of work products.
• Demonstrated interpersonal, collaborative, and relationship-building skills.
• Strong computer skills and the ability to utilize various report-generating software packages.
• Strong desire to manage, develop and mentor staff.
• Outstanding conceptual, analytical, and problem-solving skills.
• A team player with strong interpersonal and communication skills; track record of developing collaborative and effective working relationships with physicians, clinicians, management, colleagues and peers; ability to motivate, lead and influence others to implement key strategies.

EDUCATION/EXPERIENCE/TRAINING
Required:
• Minimum of 3 years of Case Management/Utilization Management or Quality Management experience
• Minimum of 3 years leadership/management experience
• Knowledge and understanding of Utilization Management and Quality Management procedures in a managed care setting including but not limited to: HMO guidelines, criteria, and division of financial responsibility; CMS guidelines; MCG guidelines, and Federal and State regulations.
• Significant experience in leading teams, group facilitation, project management, and building management systems.
• Financial management skills including healthcare budgeting and financing, pricing, revenue optimization, reimbursement and payment models, and cost management.
• Demonstrated experience and success in developing and implementing innovative programs for growth strategies, physician and payer engagement/relationship

Preferred:
• Master’s Degree preferred
• Prior managed care in an IPA, MSO, HMO setting
• Skills in change management, Six Sigma, Lean and/or other continuous performance improvement techniques.