Technical Service Engineer at Macquarie Technology Group – 2 Market Street
Macquarie Technology Group
2 Market Street
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About This Position
Technical Service Engineer
What Youll BringWhy Join Us?
About Us
Theres something special about working for a company like Macquarie Telecom. Were not the biggest in the industry, where youre just a number. Were not tiny enough that youve never heard of us. Were in that sweet spot where were strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.
Are you a hands-on problem solver who thrives in fast-paced environments? Do you enjoy digging into complex network issues and making a real impact for customers?At Macquarie Technology Group, we don’t just keep networks running—we build and operate some of the most secure, high-performance infrastructure in Australia. We’re looking for a Technical Support Engineer to join our team and play a key role in keeping our customers connected, secure, and supported 24/7.
The OpportunityAs a Technical Support Engineer, you’ll be at the heart of our operations—monitoring, troubleshooting and optimising a wide range of technologies across data, voice, and security platforms.You’ll work alongside experienced engineers and be exposed to enterprise-grade environments, giving you the opportunity to grow your technical capability while making a tangible impact every day.
What Youll Do- Proactively monitor network systems and dashboards, responding to alerts before they become issues
- Troubleshoot and resolve network faults across LAN, WAN, wireless and security environments
- Manage incidents end-to-end, ensuring timely resolution and clear communication
- Perform planned maintenance, upgrades, and configuration changes across the network
- Collaborate with internal teams and external partners (carriers/vendors) to resolve complex issues
- Contribute to root cause analysis and problem management to prevent recurring incidents
- Continuously improve monitoring, automation, and NOC processes
- Ensure systems and services meet security best practices and ISO standards
- Maintain accurate documentation and contribute to knowledge sharing across the team
- A degree in Engineering, Computer Science, or a related STEM field
- 3+ years’ experience in network support or operations (ideally within Telco or MSP environments)
- Solid understanding of networking fundamentals (LAN, WAN, wireless, security)
- Experience with MPLS and BGP
- Strong troubleshooting mindset with the ability to work under pressure
- A proactive, curious approach—you don’t just fix problems, you look to prevent them
Nice to have (but not essential):
- ITIL v4 Foundation
- Fortinet NSE certifications
- Cisco CCNA / CCNP
- SD-WAN or SIP certifications
- Work on mission-critical infrastructure supporting leading Australian organisations
- Be part of a highly skilled, collaborative engineering team
- Ongoing training, certifications and career progression opportunities
- A culture that values innovation, ownership and continuous improvement
If you’re looking for a role where you can build your skills, solve meaningful problems, and work with cutting-edge technology, we’d love to hear from you.
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Job Location
2 Market Street
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