Senior Manager, Customer Success Managers at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Customer Success Managers in United States.

This role is a leadership opportunity within a fast-growing SaaS environment, focused on driving client success and maximizing the value customers receive from products and services. You will lead a team of Customer Success Managers, guiding them to deliver exceptional pre- and post-sales engagements while fostering adoption, retention, and growth. The position requires strategic thinking, operational excellence, and the ability to coach and inspire a high-performing team. You will work closely with sales, product, and marketing teams to align strategies, prioritize accounts, and ensure measurable outcomes. Success in this role is measured by customer satisfaction, adoption metrics, and team performance. This is a highly collaborative and data-driven environment, ideal for leaders who thrive on impact and innovation.

• Lead, mentor, and develop a team of approximately 10 Customer Success Managers, ensuring they are equipped to succeed in both pre- and post-sales activities
• Drive client value by ensuring engagements are persona-specific, data-informed, and linked to measurable outcomes
• Strategically align team resources with high-priority accounts in partnership with sales leadership
• Build scalable playbooks, demo flows, and communication frameworks to support key customer personas
• Collaborate cross-functionally with Enablement, Marketing, and Product teams to share insights and implement initiatives
• Monitor team performance and customer metrics, identifying opportunities for process improvements and increased adoption
• Act as a subject matter expert and trusted advisor to internal stakeholders on customer success best practices

Requirements:

• 5+ years in a client-facing SaaS role such as Customer Success, Sales Engineering, or Product Specialist
• 2+ years leading high-performing teams of customer success professionals
• Exceptional communication and presentation skills, with the ability to tailor narratives to senior stakeholders
• Data-driven mindset with experience using metrics to prioritize initiatives and measure outcomes
• Proven ability to thrive in a fast-paced, high-growth environment and manage complex projects
• Strong strategic and operational skills, with experience building scalable processes and frameworks
• ET timezone preferred for collaboration with North American teams

Benefits:

• Competitive base salary: USD 139,000 – 174,000
• Equity opportunities and performance-based bonus potential
• Comprehensive health, dental, and vision coverage
• Flexible PTO and remote work options
• Learning and development resources to support professional growth
• Opportunity to lead a high-impact team in a mission-driven, rapidly growing company