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Help Desk Analyst (Onsite, Columbus, OH) at INFO ORIGIN INC

INFO ORIGIN INC
United States
Posted on
NewSalary:$35.00 - $38.00/hrJob Function:Customer Service
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About This Position

  • Client is seeking a Help Desk Contractor to join our team.
  • Assign rights to applications.
  • Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.
  • Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.
  • Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
  • Deletion and disabling of users.
  • Regularly scheduled cleanup of accounts.
  • Remediation of issues related to user accounts.
  • Management of secondary accounts and privileged access accounts.
  • Solid technical background with service desk and desktop support
  • Basic understanding of the operations of the Active Directory.
  • Basic understanding and operations of Outlook.
  • Should be able to impact day one of this project.
  • Basic endpoint deployment knowledge.
  • Configuration of new device procurements
  • eliveries of new procurements
  • E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment
  • Basic understanding of and operation of ITSM

Job Location

United States

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