Manager, Customer Success Engineer - REMOTE at Jobgether – India

Manager, Customer Success Engineer - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Success Engineer. This role is crucial in driving customer satisfaction and ensuring the seamless onboarding and lifecycle management of clients. You will engage directly with customers, addressing technical challenges and understanding their needs to drive product improvements. Your expertise will empower partners to maximize their use of our SaaS solutions, fostering a collaborative approach to enhance the overall customer experience.Accountabilities

• Engage in technical discussions with data scientists and engineers, showcasing the products value to company executives.
• Present product roadmaps, manage escalations, and conduct regular status calls.
• Collaborate with the case resolution team to resolve customer requests and escalations.
• Provide technical expertise and support for solution implementation throughout the customer lifecycle.
• Assist customers in migrating from on-prem solutions to cloud-based services.
• Participate in governance meetings to strategize on customer adoption and usage.
• Collect customer feedback to enhance product offerings.

Requirements

• Bachelor's degree in a technical field or equivalent experience in network administration or information systems.
• Minimum of 5 years in a customer-facing technical role.
• Proven experience in customer success and service delivery.
• Familiarity with SaaS infrastructure and various platform architectures.
• Experience with similar products in the market.

Benefits

• Flexible remote working arrangements to foster work-life balance.
• Inclusive company culture valuing diversity and collaboration.
• Opportunities for professional development and learning.
• Access to resources for mental and physical well-being.
• Competitive compensation and benefits package.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.