Automotive Service Advisor - Northbrook, IL Area at GreatWater Garages – NORTHBROOK, Illinois

At GreatWater 360 Auto Care, we’re committed to delivering exceptional automotive service with integrity and care. We’re looking for a Service Advisor who thrives in a fast-paced environment, values teamwork, and is passionate about creating memorable customer experiences.

Automotive Service Advisor

Location: Northbrook, IL Area
Pay: $18.00 – $25.00 per hour + Overtime after 40 hrs + Monthly Incentive Plan
Schedule: Monday–Friday | No Weekends!

• Greet customers warmly and assist in the waiting area
• Sell services and parts with confidence and clarity
• Answer incoming calls promptly (within 3 rings)
• Tag and track vehicles; enter customer and vehicle data into Protractor software
• Manage workflow stages and maintain clear notes on work orders
• Assign work orders based on technician availability and skill
• Communicate effectively with technicians, fellow advisors, and the Service Manager
• Review technician recommendations and build estimates for customer approval
• Receive parts into work orders and notify customers when vehicles are ready
• Arrange payment and vehicle delivery
• Perform road tests as needed
• Support shop operations with tasks such as shuttling customers, cleaning, or picking up parts

• High school diploma or GED
• 1+ year experience as a Service Advisor or similar automotive customer-facing role
• Proven sales experience (minimum 1 year)
• Strong organizational skills and ability to multitask
• Proficient in Microsoft Windows and general computer use
• Fluent in English (verbal and written)
• Basic math skills
• Mechanical knowledge is a plus

• Full Benefits Package Day 1: Medical, Dental, Vision
• Short & Long-Term Disability + $25K Life & AD&D (100% Employer Paid)
• 401(k) with Company Match (after 90 days)
• Paid Parental Leave (1 week)
• Front-Loaded PTO + 6 Paid Holidays
• No Weekends – Ever!
• Training & Career Advancement: Onsite and offsite training to grow your skills and value in the industry

We’re a fast-growing network of local auto repair shops where people matter. You’ll work in a supportive, respectful team culture with opportunities to advance and make a real impact on customer satisfaction and shop success.

Apply now and start your next chapter with GreatWater 360 Auto Care!