Operations Specialist at Reply – Chicago, Illinois

Operations Specialist

Spur Reply, part of the Reply Network, is a leader in go-to-market consulting. Our mission is to turn every interaction our clients have into a go-to-market advantage. Our objective is to drive results that matter. As the leading authority on go-to-market solutions, we act as an extension of our client teams, providing the support, tools, and strategies to achieve important outcomes. If you tackle challenges with unmatched persistence and believe learning is critical to ongoing growth, we want you on our team.
As an Operations Specialist, you will support business leaders by tracking and maintaining accurate project and staffing data while ensuring strong data integrity across systems. The role requires excellent attention to detail, the ability to multitask, and a commitment to closing the loop on all assigned tasks, as well as proactively identifying and driving process improvements and anticipating what will be needed next. Additional responsibilities may include assisting with and managing internal projects, with a focus on improving team operations.Responsibilities

• Enter and update data related to projects and opportunities
• Track and manage staffing and project administration change requests, and keep staffing and other project data up to date
• Educate users on system functionality and promote a better understanding of software applications and how to use them for specific business scenarios
• Answer questions on system and tool functionality, and track down answers and issue resolutions
• Drive process refinement and improvement: proactively identify and suggest ideas, and define approach to turning those ideas into practical changes
• Assist on Service Line-related special projects and activities, such as planning all-hands meetings, managing software tools and exploring potential new tools, and fostering knowledge management and knowledge sharing
• Communicate effectively and with proper business acumen, leveraging different forms of communication (emails, IMs, Microsoft Teams calls, etc.) to collaborate and achieve outcomes in a timely fashion

Minimum Requirements

• A bachelors degree in business administration or equivalent degree
• 2 years of relevant professional experience required (consulting or client-facing professional services experience is a plus)
• Experience taking ownership of projects and tasks from beginning to end
• Experience with Microsoft productivity tools (Word, PowerPoint, Outlook, OneNote, Excel) and business communications platforms (e.g. WebEx, Teams)

Preferred Qualifications

• Strong written and verbal communications skills, including the ability to write professional documents and to use appropriate communication methods
• Excellent organizational and project management skills
• Strong interpersonal skills, including the ability to interact with people of all levels in a variety of situations
• Experience with modern workflow management tools such as Asana and/or Smartsheet

About Reply Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services. The base compensation range for this full-time position is between $67,000 - $97,000 plus benefits. Compensation decisions are supported through market data, where regional variances may exist based on cost of labor. We also take into consideration prior experience, relevant skills, education and/or training, certifications and, as applicable, other required qualifications. If you have questions regarding compensation, the talent acquisition team can provide relevant details during the interview process.
Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at jobusa@reply.com. Visit our website at www.reply.com to learn more about our open roles.