Service Advisor at Vermeer Southeast – Marietta, Georgia

About Vermeer Southeast

Vermeer Southeast Sales & Service, Inc, founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama.

About the role

The Service Advisor plays a key role in delivering an exceptional customer experience by serving as the primary point of contact between customers and the service department. This position is responsible for coordinating service work from intake through completion, ensuring accurate communication, efficient scheduling, warranty compliance, and customer satisfaction. The ideal candidate is organized, customer focused, and thrives in a fast paced, team oriented environment.

What you'll do

Customer Service & Communication

• Assist customers in person, by phone, and through digital communication.
• Accurately document customer concerns to ensure successful repairs.
• Open and close work orders and validate warranty coverage.
• Provide service quotes, repair updates, and communicate any necessary changes.
• Notify customers when repairs are complete and coordinate pickup or delivery.
• Build and maintain strong customer relationships through professional, timely, and caring interactions.

Service Coordination & Department Support

• Maintain an accurate and efficient shop schedule.
• Distribute work to technicians and ensure parts availability.
• Assist with scheduling required machine updates (IK Kits).
• File warranty claims promptly and assist with warranty parts returns.
• Keep current on service bulletins, equipment updates, and dealership capabilities.
• Assist in maintaining a clean, safe, and organized shop and equipment yard.

People & Team Development

• Support a collaborative, inclusive team environment.
• Assist with utilization of available staff training tools and resources.
• Promote open communication and teamwork across departments.

Sales & Marketing Support

• Support efforts to market Vermeer products and services.
• Assist with calling on new and existing customers to grow and maintain the customer base.
• Identify service opportunities that enhance customer experience and drive sales.

Education & Experience

• High school diploma or GED required; college degree a plus.
• Previous industry or dealership experience preferred.
• Demonstrated communication, leadership, and customer service skills.

Knowledge, Skills & Abilities

• Strong organizational skills with the ability to multitask and follow through.
• Detail-oriented with excellent verbal and written communication skills.
• Basic computer and typing proficiency; CRM or dealership software experience a plus.
• Understanding of general repair practices and dealership aftermarket operations.
• Knowledge of safety practices related to equipment and service environments.
• Valid driver’s license required.

Benefits offered

• Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
• Health insurance
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• Company Paid Telehealth Program - MediOrbis
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer