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Scheduling Rep, Hendrick Clinic Gastro at Hendrick Medical Center – Abilene, Texas

Hendrick Medical Center
Abilene, Texas, 79601, United States
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About This Position

Scheduling Rep, Hendrick Clinic Gastro

  • JOB SUMMARY
    • The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.
  • JOB REQUIREMENTS
    • Minimum Education
      • High school diploma or general equivalency diploma (GED)
    • Minimum Work Experience
      • Minimum one year of experience in an appointment scheduling position
    • Required Licenses/Certifications
    • Required Skills, Knowledge, and Abilities
      • Knowledge of medical practice protocols related to scheduling appointments
      • Knowledge of manual/computerized scheduling systems
      • Knowledge of customer service principles and techniques
      • Skill in communicating effectively with physicians/clinicians about scheduling preferences
      • Skill in maintaining master appointment schedule via manual or computerized means
      • Skill in producing reports about appointment patterns as needed
      • Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
      • Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
      • Ability to analyze situations and respond appropriately

Job Location

Abilene, Texas, 79601, United States

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