Service Delivery Co-ordinator in United Kingdom at GPDQ

Location: Remote (with occasional travel to London)

Hours: 40 hours per week

Contract type: Temporary - 3 months (with potential for a permanent role)

Monday: 08.00-18.00

Tuesday: 08.00-18.00

Wednesday: 08.00-18.00

Thursday: 08.00-18.00

Saturday: 08:00-12:00

GPDQ provides nationwide healthcare services for individuals, businesses, and the NHS. Led by NHS GP, Founder and Chief Medical Officer, Dr Anshu Bhagat, with services delivered by a multidisciplinary team, we harness the benefits of technology to deliver better local access to healthcare.

Our services include GP consultations, physiotherapy, mental health, audiology, health checks, blood tests, vaccinations and more. Consultations take place online, at home, or in a clinic with a GPDQ-vetted, GMC-registered NHS GP or highly skilled multidisciplinary team member.

We’re looking for a proactive and highly organised Service Delivery Co-ordinator to join our team in a flexible and dynamic role. You’ll be responsible for managing the onboarding process for clinicians while also supporting rota coordination and operational needs, depending on the demands of the business.

This is a dynamic and impactful position, offering the opportunity to contribute across key areas of our service delivery. From welcoming new clinicians and guiding them through onboarding, to coordinating rotas and supporting day-to-day operations, your role will be essential to the smooth running of our services.

Manage the onboarding journey for clinicians, ensuring timely collection of compliance documentation

Meet internal KPIs and ensure all onboarding steps are completed ahead of deployment

Liaise with our partners to coordinate inductions, equipment delivery (e.g. laptops), and system access

Work closely with Talent Acquisition and Service Delivery teams to ensure a seamless clinician setup

Support with recruitment activities such as screening candidates and posting adverts

Assist with rota coordination and shift management across multiple services

Confirm clinician availability, update schedules, and communicate changes

Maintain accurate and up to date compliance and documentation records

Managing client feedback

Experience in an administrative role with exposure to onboarding/recruitment, compliance, or rota coordination (healthcare background desirable)

Excellent organisational skills and ability to manage multiple priorities

Strong communication and interpersonal skills

Proficient in Microsoft Office; Rota Master experience is a plus

London-based or able to travel to City/West End sites as required

25 days holiday (pro rata) plus bank holidays

Flexible working culture

Cycle to work scheme

Private pension

GPDQ is an equal opportunities employer. We understand that not all people are the same and it is our mission to help support people in their journey. We pride ourselves on our diverse workforce and we have a commitment to equality and diversity amongst both our employees and prospective applicants; we ensure that all applicants are treated fairly throughout our recruitment and selection process. We are determined that no applicant experiences discrimination on the basis of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation; or any other basis prohibited by law.

Medical Practices

Full time