Senior Director, Infrastructure & DevOps in Whitby, Ontario at 360insights (Canada) Ltd.

About 360insights

360insights orchestrates how brands engage and grow their complex partner ecosystems. Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go-to-market efforts with clarity, consistency, and control. Built for organizations with indirect channels and complex global programs, we help brands scale what works. Trusted by leading brands worldwide.

We welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website.

We believe in “Experiences that create growth. Growth that creates experiences.” Through learning and development programs and mentorship, we provide the support, tools, and opportunities you need to grow and succeed as an Insighter.

All our job postings provide pay transparency. In addition to base salary, we offer bonus, stock options and a wide range of benefits.

About the role

As the Senior Director, Infrastructure & DevOps you will play a key role leading a team that will in execute the infrastructure vision for all platforms. You will ensure alignment across multiple teams for short, medium and long-term execution of plans.

What you'll do

Leadership & Culture

• Lead, coach, and develop a highly technical team, including:
• • Regular 1:1s, feedback, and growth conversations
  • Building technical leadership, ownership, and accountability
  • Supporting hiring and team scaling
• Foster a positive, collaborative culture of trust and continuous improvement.
• Communicate complex technical ideas clearly to business / non‑technical stakeholders.

Infrastructure & Platform Strategy

• Define and evolve our cloud infrastructure strategy across AWS and Azure, using innovative cloud‑native and serverless technologies where appropriate.
• Rationalize and simplify existing technologies into a cohesive, scalable, and cost‑effective platform.
• Own infrastructure architecture, standards, and best practices with a strong security and reliability mindset.

Reliability, Security & DevOps

• Establish and maintain uptime, SLAs, and operational readiness, including tooling, monitoring, and reporting.
• Lead improvements in infrastructure reliability, availability, and disaster recovery.
• Provide executive oversight for security controls, access management, and incident response, including on‑call accountability.
• Ensure strong operational hygiene (backups, access controls, auditability) while continuously improving how we work.

• Partner closely with development teams to improve CI/CD, automation, container orchestration, and deployment practices.

How we work:

• We value thoughtful use of modern tools, including AI‑supported technologies, to work more effectively and continuously improve. Good judgment, security, and quality are always the priority.

What you'll bring

• 7+ years owning and leading infrastructure and DevOps design in modern cloud environments
• 5+ years in a senior technical leadership role, managing teams of 5+ engineers
• Deep experience with AWS and Azure, including architecture, security, and cost management
• Strong background in:
• • Infrastructure architecture and design
  • Container orchestration (Docker, auto‑scaling)
  • CI/CD and Infrastructure as Code (e.g. Terraform)
  • Monitoring, reliability, and operational tooling
• Experience establishing and improving SLAs, uptime, and platform resilience
• Proven ability to collaborate with technical and non‑technical partners
• Excellent written and verbal communication skills
• Cloud‑related technical certifications (or equivalent practical experience)
• A coaching mindset and you enjoy helping people grow and succeed